Woah...Orange's 'unlimited texts' doesn't include texts charged at 'standard rate'

klowne

I'm on the Orange Sim-only dolphin plan, which I've been pretty happy with until now - 600 mins and unlimited texts for £20/month and you can cancel with 30 days notice.

But...just saw my bill recently had shot up due to using Transport for London's SMS service on 60835. TfL says on it's website:

Text messages sent to 60835 requesting journey planner information will be charged at your network's standard rate

Clearly I misunderstood what they meant by unlimited texts.

Now O2 do a nearly identical package - I was wondering if anyone could test whether they have a similar policy? If not then I'll probably switch.

Cheers,

Tim

robbies_gal

ive never known a number like that to be standard rate maybe they misinformed people on the site?

Jon_01

Short code numbers have never been included, they're none geographic.

System

Jon_01 wrote: »

they're none geographic.

And mobile phone numbers are?

drbesty

Unlimited texts only include SMS sent to other mobile networks within the UK, short codes don't count, this is the same for all mobile networks

shandoli

drbesty wrote: »

Unlimited texts only include SMS sent to other mobile networks within the UK, short codes don't count, this is the same for all mobile networks

This. OP needs to relax.

rev_henry

I know its a bit misleading but as people have said shortcode message services are never included in inclusive texts.

simax

Text messages sent to 60835 requesting journey planner information will be charged at your network's standard rate

What this means is that it will be charged at the normal rate your network charges for a text message (before taking any text bundles into account - including "unlimited").

All networks are the same.

Hope that helps.

robt_2

simax wrote: »

What this means is that it will be charged at the normal rate your network charges for a text message (before taking any text bundles into account - including "unlimited").

All networks are the same.

Hope that helps.

I agree,

There is nothing remotely ambiguous about it. It says you will be charged at your standard rate - and you were.