Eon SaveOnline ended today?

ih8stress

I've received a letter this morning (1st October) from Eon telling me my Save Online tariff ends TODAY! This was a complete surprise and I don't seem to be alone according to the SaveOnline v2 - v3 thread.

More annoying as I'd looked into changing tariffs just recently but decided to stay put as this one offered tesco points and an 9.60% online discount. I even got my annual gas and electric consumption details (from Brian on here) and checked out Eon's current tariffs but nowhere on my account did I see mention of my current tariff ending shortly. (I will be looking at my paperwork later but surely if you have an online account these details should be clearly stated online?).

I've had a quick look at the options now available at Eon but their site is VERY SLOW today and I find it difficult working out which one is best for me.

Any guidance appreciated, thanks.

ffym

Something is not right at E-on. Despite their own T&Cs stating that the account is to be managed on line there is no mention of this change on line. The letter they have sent me is inaccurate and late. How can they justify telling online customers that their tariff has changed as from now by snail mail?
I wait to hear the excuses.

kelou

ffym wrote: »

Something is not right at E-on. Despite their own T&Cs stating that the account is to be managed on line there is no mention of this change on line. The letter they have sent me is inaccurate and late. How can they justify telling online customers that their tariff has changed as from now by snail mail?
I wait to hear the excuses.

Same here too! Have been trying all afternoon to get on to thier website, it is awful. Letter is dated just september 2010! not good enough.

Toxteth_OGrady

Thanks to this thread i went and checked my post and I got the letter announcing my SaveOnline V1 plan was ending today.

Just managed to get on the Eon website and switch from V1 to V3 before they put me on the standard plan. Painfully slow as it was taking about 10 minutes for each web page to load.

Really sh1te service from Eon. I'm also hacked off that they've dropped the Tesco Clubcard points in the new plan.

:cool:

TOG

ih8stress

Just been looking at V3 which seems to be about my only option if I stay with Eon.

I'd obviously be losing the 9.60% online discount and tesco points. There is also a £30 cancellation fee if you opt out before November 2011.

Is any Eon Rep (Brian or Malc) online to say what happens if I go to V3 and a better plan is revealed soon? Would I be able to swop without paying the £30 - seen as I, and others - are being unfairly pushed into making a quick decision to avoid being put on the standard plan?

Toxteth_OGrady

ih8stress wrote: »

Just been looking at V3 which seems to be about my only option if I stay with Eon.

I'd obviously be losing the 9.60% online discount and tesco points. There is also a £30 cancellation fee if you opt out before November 2011.

Is any Eon Rep (Brian or Malc) online to say what happens if I go to V3 and a better plan is revealed soon? Would I be able to swop without paying the £30 - seen as I, and others - are being unfairly pushed into making a quick decision to avoid being put on the standard plan?

I looked at bailing out but when I ran several comparisons staying with Eon and changing to V3 still worked out to be the cheapest option. It also showed it would be £83 pa cheaper then V1 (but no Tesco points).

As well as the cancellation fee I think that if you leave Eon you also lose all discounts accrued since your last bill.

:cool:

TOG

ih8stress

Hi toxteth. Thanks for the input. I don't really want to switch to another company if I can help it (NPower are cheaper on doing comparisions) - better the devil you know and all that:D

As you say v3 tariff is cheaper than v1. I've never been good at maths so hard to work out if I'll be saving over the year with the 9.60% discount and tesco points removed.

I just hate being hurried and it's sods law that a better deal will be around the corner!

Yes you do lose your discounts on final bills, which is why people on here suggest making sure final bills have shorter days worth of charges.

Looks like I'm going to have to opt for v3. Thanks:)

pengers

I have the full terms and conditions in front of me - the relevant section says they will inform us in advance if they want to stop the plan.
"We may remove your E.ON SaveOnline discount following the date set out in your plan. The way we do this is to switch you to our E.ON EnergyOnline plan or one of our standard plans. We will contact you in advance to notify you of your new contract Terms and Conditions and prices."

IN ADVANCE! They failed to do this. On my letter from eon which confirmed I had been accepted on SavonlineV1 in Sept 2009, they said it had an extra 9.3% discount until at least 1 October 2010.

What is sneaky is the way they deliberately put you on an inferior plan to make more money.

I shall certainly consider moving as soon as my next bill comes in to prevent losing too many days discount. I shall write to them to indicate my dissatisfaction. The website shows i am still on Online save V1 on Saturday oct 2nd at midday.

I have also taken meter readings to make sure they don't diddle me.

pengers

ih8stress wrote: »

There is also a £30 cancellation fee if you opt out before November 2011.

Thank you for alerting me to this. Where do you find out about the £30 cancellation fee? I looked at the t&c and it says in No 20 that there may be a cancellation fee, but does not specify the amount. Also it looks as if you haven't actually joined, but perhaps you see this if you get to a certain stage in the switching process.

Anyway I think a cancellation fee is unacceptable the way they change their various plans monthly.

Arsesix

I too have received a letter the day before my plan came to end dated Sept 2010.

Pincher

Previosuly, the £30 penalty MAY be levied was mentioned in the summary or More Info, but there were so many queries, that they probably decided it's not worth showing it any more.

You just have to accept that it's discretionary, but switching tariffs within Eon is unlikely to incur the penalty. I switched once every three months with FixOnline since November, and didn't get charged.