Virginmedia charged me for a non existing package !!!

rudy691

im really !!!!ed off now !

from ther start - couple of weeks ago I've requested a quote for a XL tv package online. went through all the forms and in the end it said that somebody will be in touch with me in the next 48 hours to confirm the price as I didnt buy anything yet. after 3 days nobody phoned me back, I went away for a couple of days, came back and what a surprise - THEY'VE TURNED THE BLOODY XL PACKAGE ON ! I went online an saw that I will pay twice as much now ! so I've phoned them to cancel it and the guy said that I will get every penny back.

Today was the billing date and I've been charged for the full package !
I phoned them now, explained everything and the guy said "your account is in credit now" and I told him that I dont want my account to be in credit - I want the bloody money back to my account ! and he said that I pay by direct debit so they can't send me the money back to my account and I would have to go through my bank and do something called "identity claim" or something like that. apparently it might take as long as 21 days and I will get a cheque ! I JUST WANT MY MONEY NOW AS IT'S CLEARLY NOT MY FAULT !

is there any way somebody can help me ? clearly they've changed my direct debit without me agreeing to, I still have all the email saying that somebody will be in touch with me regarding the upgrade.

rudy691

anyone ? ...

debsy42

Easiest thing is to ring your bank and tell you are disputing the DD, you are covered by the Direct Debit Guarantee. Don't let them fob you off, have a look here

I've re-read your post and if today was your billing date then Virgin won't have claimed the Direct Debit, in fact it may be a couple of weeks before it's claimed. At the moment the DD would be valid as they will have given you notice of the amount due and the date (however it gets complicated as possibly you could dispute the DD as an error has been made in the billing)

Ring them back and see if they can change your DD amount to reflect what your bill should be, next months bill should have the credits on it to cover the shortfall on this months bill and hopefully you should be back to normal.

rudy691

the thing is - I wasnt given any notice ! Didnt get any email or letter about this, only seen it in MyVirginMedia on the website and phoned them straight away.

massa121

As stated by Debsy42 above. Just contact your bank and make indemnity claim re direct debit. It does not take upto 21 days to get refund. The bank should credit your account immediately and then they will claim money from VM. They may claim full amount back so you have to ensure the usual monthly payment due is made to VM.

rudy691

will do that today

spark_deals

rudy691 wrote: »

will do that today

Discuss the option of involving your bank re: direct debit gurrantee with the virgin CS rep and tell them you will confirm this by writing to virgin that
the DD gurrantee option has been discussed with CS and is being chased through the bank.
HTH