Advice on o2 broken phone.

sir_smooch

Is there any advice anyone could give me please. My o2 contract is 7mths in and my samsung jet ultra screen has just died after putting it on to charge for a couple of hrs. The sound on the phone is working but there is no picture on the touchscreen whatsoever so its pretty useless. Ontop of this the sound when using the headphone socket hasn't been working properly since 4wks after having the phone but i overlooked that. Ontop of all this i was told but the upgrade guy that this phone was a smart phone and fully customisable and since getting to grips with using it have realised that this info was indeed wrong and misguiding. Is there any chance i would be able to have it replaced with a more sufficient phone at this late date given the problems i have? Any advice or help would be much appreciated.

spark_deals

As long as the damage is not self inflicted, the warranty should be at your rescue.

sir_smooch

Thanks ever so much for your reply. Without sounding like a complete numpty. This is the first time anything like this has happened. But if i am covered by the warranty who do i need to get in contact with? samsung or o2 who i have the contract. I work nights and have 3 kids so its hard to find time to call o2. but emailed yesterday morning and haven't had a reply as of yet!. Thanks again for the reply though

Techhead_2

You contact wherever you purchased the phone from. They will arrange for it to be repaired under the warranty.

You had 14 days from when you chose the phone to decide whether it was suitable, so I doubt they will entertain a change of model. But its worth a go!

ragebe

spark_deals wrote: »

As long as the damage is not self inflicted, the warranty should be at your rescue.

The Sale of goods Act is a better bet. Warranties are very nice and all that but the goods sold should be fit for the purpose for which they've been sold. O2 will try and renege on any free repair, so try quoting this at them.

A quick google finds a bbc page search in Google for BBC and 8253915.stm

"And the key time span is six years. That's how long goods may be covered by the Sale of Goods Act. It all depends on what "sufficiently durable" means. If a light bulb goes after 13 months, the consumer is not going to be overly gutted. If their washing machine goes after the same time span they are going to be livid..."

Most warranties are for 12 months but don't get fobbed of with that. I would expect a mobile phone to be stil working, as per the sale description 6 years later, never mind 7 months.

ragebe

http://news.bbc.co.uk/1/hi/8253915.stm

Now I can post a link

It's a useful page, one I've bookmarked and saved.