Is this person at it?

Uniscots97

Bit of a rant. I sold my copy of the money diet on Amazon Marketplace after reading it. Thought why not, someone else gets it at a very reduced price and I get a couple of quid back. Now three weeks after completing the transaction I have an email from the person saying 'where's my book'? Are they at it? After three weeks! I only have proof of posting the day the transaction completed. This was my first time on marketplace. Can anyone tell me what happens next? I'm fuming! :mad: I packaged it so carefully and I can't believe if there was a problem they wouldn't have contacted before now.

Mirtos

I know how annoying this is - I sell on amazon a lot and have had it happen to me - but I also buy a lot of items on marketplace - and quite often forget about them until they arrive weeks later, or i get an email from amazon asking me to leave feedback. - In fact, I once only noticed a book hadn't arrived because of this. While I understand that it's frustrating as a seller, as a buyer, I know that this is not necessarily a con. You can pursue Royal mail for reimbursement of lost items, aftre you have given a refund to the buyer. Hope that helps.xxx

Ames

I think I'd wait a few weeks before contacting a seller, in case they hadn't sent it out. Especially on Amazon where a lot of people say expect 21/28 days for delivery.

If you've got proof of postage, just email them a copy of it.

Uniscots97

Amamzon sent me an email saying I had to send the book out within 48 hours of the end of the sale otherwise refund the buyer. So I dispatched the book.

Storm

As you've only got proof of postage then I guess you're going to have to take their word for it - and although 3 weeks is a long time, there are sellers who take ages to get stuff to the post office etc so the buyer may have been giving you the benefit of the doubt!

I would email back with the postage date, check Amazon's policy for marketplace when things don't arrive and get a claim form from the post office if you sent it as a parcel ( they will cover up to £32 or the market value of the item).

I tend to always send things recorded delivery & build it into my prices - that way I can get proof of things being delivered etc!

Storm

eamon

Unfortunately its not unknown for things to get lost in the post. You will need to activate the "proof of posting" and at very least find out if the package made it to the correct city and/or be very generous and refund the purchase price etc. If you do neither then for buyer its a case of "caveat emptor" (let the buyer beware" !

yours

Eamon

climbgirl

eamon wrote:

Unfortunately its not unknown for things to get lost in the post. You will need to activate the "proof of posting" and at very least find out if the package made it to the correct city and/or be very generous and refund the purchase price etc. If you do neither then for buyer its a case of "caveat emptor" (let the buyer beware" !

It's not the buyer's responsibility for the item to arrive, it's the seller's. You can try and track it through Royal Mail but if you haven't sent it recorded delivery, then that will prove difficult. In this case, it's more let the seller beware if you're going to risk unrecorded delivery....

Yes, the system is open to people ripping you off and saying something hasn't arrived when it has. But they track repeat offenders on Amazon and ban them, so it's quite possible it's not a con. I'm afraid if you can't prove it's been delivered, you might have to refund in this case...

Uniscots97

Amamzon don't give you enough of a margin for recorded delivery since the new postage prices came into effect. Very unfair if I have to give a refund. If my 'buyer' reads this and you are conning me, I hope bad karma comes and bites you......... harsh I know but seems odd they didn't say anything for over three weeks.

climbgirl

unixgirluk wrote:

Amamzon don't give you enough of a margin for recorded delivery since the new postage prices came into effect. Very unfair if I have to give a refund.

Unfair, yes. But that's the risk you take with selling on the internet and using Royal Mail (with their rather cr*ppy track record of delivering things, it has to be said!). Just like the buyer takes a risk that the seller is genuine in their descriptions etc, the seller takes a risk in trusting it to Royal Mail.

I've bought a few things on the net recently and 3 of those have failed to turn up, so I've had refunds from the sellers. Not my fault, not theirs. But the way the system is set up, the onus falls on the seller.

By all means, try and track it with Royal Mail, but have plenty of patience when you call them.....

Anwen_2

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=14027801#refund

I agree, unfortunately they probably are genuine and just allowed enough time to see if the item had been despatched late. Have you replied? I'd suggest sending a really neutral/friendly e-mail saying that you posted it on such and such a date, and see what their response is. Sure it's unfair if you have to refund, but it's also unfair if they don't get their item! Maybe you could refund the purchase price but not the postage cost?

tesuhoha

I was told that if you send something Proof of Posting, and it gets lost then they will refund up to a certain amount. Its worth a try if you cant trace it.