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Tesco mobile - dont do it!!!
RUFFYONEVILLA
Posts: 28 Forumite
in Mobiles
Sorry but I've got to have a rant.
I've had mobile ever since they've offered the things on contracts.
I've had Cellnet, Voda, Orange, T Mobile, Virgin Mobile, both on contracts and PAYG.
I have web access to just about every utility you could envisage and work from a computer all day running a web based business.
I know what I'm doing and am not a numpty.
But in all my time I've NEVER seen anything as shoddy, poorly operated, slapdash, terrible, useless, pathetic and utterly and totally frustratingly rubbish as TESCO MOBILE.
I mean it took me about a whole day to figure out to port a number over, then took them about a week to do it. I set up an automatic top up that doesn't work. It is IMPOSSIBLE to get through to a person, IT IS Virtually impossible to figure out what number you are meant to phone.The system gives out PUK codes when all you wanted was to speak to a human. The website asks for a different code to the one you gave them. The top up process is IMPOSSIBLY long winded. The liest goes on. I would LOVE to complain to them, but unfortunately it is IMPOSSIBLE to get through to a person. (NO DOUBT DUE TO PEOPLE TRYING TO GET THROUGH TO COMPLAIN/ ASK HOW THE HELL THEY ARE MEANT TO USE THE SERVICE)
If you are considering TESCO mobile please please please. DONT DO IT!!!!
I've had mobile ever since they've offered the things on contracts.
I've had Cellnet, Voda, Orange, T Mobile, Virgin Mobile, both on contracts and PAYG.
I have web access to just about every utility you could envisage and work from a computer all day running a web based business.
I know what I'm doing and am not a numpty.
But in all my time I've NEVER seen anything as shoddy, poorly operated, slapdash, terrible, useless, pathetic and utterly and totally frustratingly rubbish as TESCO MOBILE.
I mean it took me about a whole day to figure out to port a number over, then took them about a week to do it. I set up an automatic top up that doesn't work. It is IMPOSSIBLE to get through to a person, IT IS Virtually impossible to figure out what number you are meant to phone.The system gives out PUK codes when all you wanted was to speak to a human. The website asks for a different code to the one you gave them. The top up process is IMPOSSIBLY long winded. The liest goes on. I would LOVE to complain to them, but unfortunately it is IMPOSSIBLE to get through to a person. (NO DOUBT DUE TO PEOPLE TRYING TO GET THROUGH TO COMPLAIN/ ASK HOW THE HELL THEY ARE MEANT TO USE THE SERVICE)
If you are considering TESCO mobile please please please. DONT DO IT!!!!
0
Comments
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A couple of colleagues have just PAc'd to tesco mobile sim only, and neither have had the experience you describe
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The prices and offers are good. The service (in my opinion) is diabolical.
Wait until they have to phone them for something. If they manage to get through to a human being, and that person can actually help them, I'd be shocked.
Virgin Mobile do a sim only £10 a month with ample minutes, that'd be my choice for a low cost option now. I wouldn't touch Tesco Mobile with a barge pole.0 -
I just got through to customer care on 0845 301 4455 is this the number you used?
They do say on the sales line that they are experiencing delays but I got through in minutes.
Be careful with Virgin, my friend has one and she doesn't get reception anywhere!0
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