Easyjet 24 hour cancellation policy?

SHJW

My friend booked us a holiday last night, no longer able to go due to circumstances beyond my control

I know there's a cancellation fee, but do we get a refund on the flights because we booked less than 24 hours ago? I can't find enough info to understand if that's what the policy means or not (we're basically trying to decide whether it would be worth paying a fee to change the flights, or cancel altogether. Entirely dependent on refund or not)

richardw

Give them a call and see what they say.
Can you claim on your travel insurance?
If you are thinking of the distance selling regulations, don't forget that they don't apply to transport.

apt

According to the website:


You may cancel your booking within 24 hours of making the original booking. Please note a cancellation can only be processed up to two (2) hours prior to the flight's scheduled departure time. You will receive a refund (including APD but excluding any credit card, transfer, speedy boarding, sports equipment, or other administrative fees). A cancellation fee per passenger per journey will be charged in accordance with the table below. Cancellation must be made via our call centre on 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section). Refunds will be made to the credit or debit card used to make your booking.
easyJet regrets that it is unable to offer refunds in the event of passengers being unable to fly owing to any change in personal circumstances, including but not limited to medical grounds, with the exception of the application of the 24 hour cancellation policy.
In exceptional circumstances, however, easyJet will consider issuing a credit in the event of the bereavement of an immediate family member (mother, father, brother, sister, grandparent or child) provided that the claim and a copy of the death certificate are submitted by post to the easyJet Customer Services Department.
All claims will be assessed entirely at the discretion of easyJet. This credit will be to the value of the original fare paid, per passenger per journey, and can be used against any future flights on easyJet within the following six month period.
easyJet strongly recommends passengers obtain adequate travel insurance to cover them in such circumstances.
Currency Cancellation fee
GBP 25.00
Euro 30.00
CHF 47.00
DKK 220.00
CZK 840.00
HUF 9,500.00
PLN 150.00
MAD 330.00

dmg24

apt wrote: »

I don't think you can cancel an easyJet flight. The only money you would get back is the airport passenger duty.

This is not correct, Easyjet have a (little publicised) 24 hour cancellation policy.

http://www.easyjet.com/en/book/regulations.html