Quote for plumbing fair?

Money777

Thanks for that... yes that sounds more like what i'd be happy to pay to have it all done. Think I will keep looking :beer:

Money777

Yes I'm getting a few more- had one other but it was so cheep that made me worry too!! I just want to pay a fair price for both parties and have the job done properly!

Londoner1_2

Fellow people,

I urge you, please don't ever call Plumb Force Direct as they are cowboys!

The company is advertised as a sponsored link on Google. I called them as I need minor work on my toilet (syplon needs changing) as when flushed it doesn't always take down the toilet paper in one flush. I called last Friday and explained this on the phone. I was told that if a plumber came out over the weekend I'd be charged £75 as the plumbers work for 1 hour minimum. I explained that the problem was minor and wouldn't take more than 30 minutes to sort out. I was advised to book an appointment for Monday and so I did. I was told the plumber would come between 7 - 9pm and that it would be £37.50 for every 30 minutes.

The plumber arrived this evening, he concluded that he couln't fix the problem as he didn't have the right part. Instead he adjusted the water flow in the toilet which helped control the problem but it's still 50/50 as to whether it flushes correctly the first time round. This was all done in 15 mins. So when it came to paying I was shocked to see a bill of £75 plus VAT. When I asked the plumber he said they charge an hourly rate on weekday evenings regardless of the length of time taken to do a job! I was shocked and explained this wasn't what I was told when I called up and if that were the case I wouldn't have waited TWO days to pay the same price (I would have just had them come on Saturday - which would have been more conveniant instead of me rushing home from work).

I wasn't happy and called the manager back at the office. He was VERY rude and said he didn't 'have time' to deal with my complaint and that if I didn't pay the whole bill then he'd send my details to a debt collector. He explained that other companies usually charge more than £100 and that I got a good deal! It's the principle of the matter - I was mis-sold a service and he didn't seem to care that I was mislead on the phone. Not a good customer service experience in my book! I'm not a cheap person and will pay good money in order for peice of mind. But I do not feel I have been treated fairly - they absolutely mis-sold the service and I waited TWO days to pay the same price, and not even have the problem resolved!!!!

I intend to take this complaint to trading standards and I will complain on every plumbing forum/ website going until I am refunded £37.50. I'm happy to pay for 30 minutes as that's what I agreeed to, even though the plumber didn't even have the right parts (even though I did explain the problem on the phone when booking!) but I'll be damned if I have to foot the bill for another 30 minutes of work that didn't even take place!

These cowboys can't get away with it! It's not fair. How do they sleep at night?? This is the worst service I've ever had and gives the plumbing industry such a bad name. It makes me feel sad that incompetent and unlawful companies like this can advertised on Google, be on top of the search results and therefore get lots of business and rip customers off. I'm sure I'm not the first to complain about this type of treatment!

I urge you - please do not use PLUMB FORCE DIRECT (0800 879 9041). You will be ripped off and left unhappy.


They are complete crooks. It's the worst customer service I've had in a long, long time!!

Please do not use them. Companies this should not be allowed to operate.

keystone

Londoner - you've hijacked this thread and then started your own. Could you delete the above post please and rely on answers in your own thread.

Thanks

Cheers