Natwest/RBS 2.85% esaver

SimonM_2

Just seen the "NatWest Changes" topic in the ISA section of this forum. Letters from NatWest arriving on New Years Eve (or later) saying that from December 16th the interest rate had changed, due to a mistake (by the bank I presume).

Would be well worth reading, especially if you've been told something about the e-savings account and "promised" something that may later turn out not to be true. As ever, keep records of what you've been told and get it in writing...

lizkelly

Hello!!! Is anybody out there?

From such a very active site, with good advice and comments from a knowledgeable group, we seem to have gone very quiet over the last week. Where is everybody? Keep up the good work guys and gals - there are a lot of people out there, like me, who have depended on your advice to challenge NatWest on this e-Saver.

Are we still up and running?

castle96

Blow NW. Moving it to the Coventry at 3.05% for 1 yr g'teed

alanq

Coventry 3.05% is 30 days notice or 30 days loss of interest.

If someone is getting 2.89% with instant penalty-free access why would they "Blow NW!?

SimonM_2

lizkelly wrote: »

Hello!!! Is anybody out there?

From such a very active site, with good advice and comments from a knowledgeable group, we seem to have gone very quiet over the last week. Where is everybody? Keep up the good work guys and gals - there are a lot of people out there, like me, who have depended on your advice to challenge NatWest on this e-Saver.

Are we still up and running?

Still waiting to hear back from the Customer Relations Team who are now handling (that'll be mis-handling, based on my past 13+ month experience of complaints with NatWest) my complaint. I'll be asking for a Final Response as soon as I do hear from them, no matter what I hear, as it has exceeded the 8 weeks and simply hasn't been resolved.

SnowMan

lizkelly wrote: »

Hello!!! Is anybody out there?

From such a very active site, with good advice and comments from a knowledgeable group, we seem to have gone very quiet over the last week. Where is everybody? Keep up the good work guys and gals - there are a lot of people out there, like me, who have depended on your advice to challenge NatWest on this e-Saver.

Are we still up and running?

I've received another holding letter from the FSA about my complaint that they had failed to accept information I had supplied to them about Natwestgate.

Will post up when I get a substantive reply.

SimonM_2

SimonM wrote: »

Still waiting to hear back from the Customer Relations Team who are now handling (that'll be mis-handling, based on my past 13+ month experience of complaints with NatWest) my complaint. I'll be asking for a Final Response as soon as I do hear from them, no matter what I hear, as it has exceeded the 8 weeks and simply hasn't been resolved.

As expected, the Customer Relations Unit have mishandled my complaint and just left me chasing them up rather than dealing with it. I've requested a final response be issued, but don't expect NatWest will be able to handle that any better or within a reasonable time either, they never have previously...

h176

Been away for a week, NatWest's goodwill payment came in usefull!

I don't expect to gain any more compensation/goodwill gesture from NatWest, & therefore don't feel it's worth contacting the Ombudsman Service regarding my case.

However, it still infuriates me that Phil Sheehy will not admit to all his E-savings customers that he changed/altered/revised/amended the website on the 15th or so of October 2010 regarding the start date of the bonus interest. He should be made to e-mail/write to all customers regarding this issue, but he won't do at this late stage as it contradicts their ££££ Customer Charter campaign. It would also prove/admit that NatWest is continuing on with all the issues that they have just been fined £2.8m for by the FSA regarding 2009.

So what can be done? Do we all write to him direct, on the same day, threatening to take it to the papers maybe? The Daily Mail would probably quite enjoy it, I've just seen last Wednesday's front page (19 Jan); "Humbling Of A Banking Giant. Victory for Mail as Barclays pays out £60m to customers it conned".

Could we provide NatWest with a similar threat? The problem is that most people have lost interest in this E-saver issue, which is probably exactly what NatWest wanted to happen, & hence kept on delaying their investigations...........

If only the FSA would provide us with feedback regarding our complaints?........

SnowMan

How about contacting BBC Moneybox? Would be a good story. 'Natwest were recently fined 2.8million for their mis-handling of complaints but today we can reveal that despite this they still haven't got their complaints handling in order. We spoke to one listener h176................'

or how about 'When is what you read on a bank's webpages not worth the monitor it's read on........'

You can feedback a program idea for Moneybox at

http://news.bbc.co.uk/newswatch/ukfs/hi/newsid_3970000/newsid_3975000/3975083.stm

SimonM_2

SimonM wrote: »

Still waiting to hear back from the Customer Relations Team who are now handling (that'll be mis-handling, based on my past 13+ month experience of complaints with NatWest) my complaint. I'll be asking for a Final Response as soon as I do hear from them, no matter what I hear, as it has exceeded the 8 weeks and simply hasn't been resolved.

A whole week later, still waiting, still not giving up and never will.