Tesco Mobile Pathetic

neroag

Andy G******
Mobile: 07522 ******

Tele: 01642 ******


What a pathetic attempt of a network Tesco is...
Your network is junk having to text 2 numbers for balances
Your customer service is appalling...
After requesting an unlatching code that long ago I can’t remember when, waited the advised 28 days never got it, no call from Tesco nothing, so I ring Tesco AGAIN!!! The code doesn’t work so advised to send the phone in & will take a further 2 weeks, you get phone 6th September, no updates or communication follows.
I ring you again customer care advise it’s a handset support issue & put me through, handset support say its customer care issue & put me back through to customer care, who say it’s a handset support issue but he will speak to them, were advised phone has been done & is on its way back to us within 3 days so I request a tracking code, guess what ????, that’s a handset support issue, so I’m put back through to handset support who yet again say its customer care who eventually say they will get a manager to call me.
2 hours later manager calls me to say actually phones been sent to Samsung for unlatching, but doesn’t know how long it will take, but will offer me a goodwill gesture on our SIM card.
Manager told to shove her goodwill gesture as I wouldn’t use your network again if it was the last network on the planet.
Your network stinks, your customer service is diabolical & if the manager that rang me is anything to go by the good riddance to Tesco Mobile, after nearly 45 minutes on the phone you still can’t tell me when ill get my phone back.
Ill Post a copy of my experiences around the internet for you on the relevant forums & I can assure you of one thing Ill speak to trading standards about your company.

gjchester

neroag wrote: »

What a pathetic attempt of a network Tesco is...

You need to send this to Tesco I suspect.

All networks get moaned about here, replace Tesco with Vodafone, o2, T-Mobiel, Orange, Virgin (and so on) and you'll see the same moans on here.

neroag

Ive sent it to Tesco & the chief execs office, who replied within minutes so at least someones on the ball at Tesco ;-)

[Deleted User]

You realise their network runs on O2s..

neil40

gjchester wrote: »

You need to send this to Tesco I suspect.

All networks get moaned about here, replace Tesco with Vodafone, o2, T-Mobiel, Orange, Virgin (and so on) and you'll see the same moans on here.

So true.You hardly ever get anyone saying they are happy with their network-always the opposite!.Well I'm pleased to say that I am happy with Giffgaff.The prices are good,network good enough for me.....Neil