New car frustration

sootytorques

It just gets better, G/F had good converstion with dealer principle, who said smoke to be expected because of choke, g/f knew this was BS as she had old d reg uno which had a choke, g/f said loan car must be faulty then as no smoke, dealer p went quiet, service manager called to confirm car gone to expert so they can have a good look at it, but also said he would advise dealer p that diesel's dont have chokes, g/f rightly said he not in a position to make comments about stuff he does not understand, dealer p also said when he personally started car all was ok which when it warm all is OK, but service manager confirms he has seen the fault, talk about poor communication.
Dealer cannot fix after 3 attempts, im having to pay for it to go to a diesel expert as if they dont find anything, hyundai UK will not pay, im sure they wont find anything, I just hope they experience the smoke.
Roll on tuesday for the report.

harveybobbles

Go to the dealer with a newspaper and a video camera and film your car being started and smoking with the newspaper, service manager, you and dealer principal in shot.

sootytorques

Update, car at diesel specialist , who have been really helpful, unable to find a fault, not only that car, has not smoked, which is just my luck.
Car will specialist till tomorrow, hopefully the colder weather will cause car to smoke as it has done.
@ harveybobbles, I have loads of video footage, service manager has seen the problem, thanks for your advise, will update tomorrow.

sootytorques

Update
Recieved letter from dealer who wont accept rejection, the service manager has emailed me confirming the car is putting out to much smoke ,but here is a snip it from the letter "darren service manager did say that on idle it was putting out more smoke than he would have expected,however he is not a fully trained vechicle technician"
I had a meeting with the MD & mentioned the comments made by his Service Manager who has 8 years experience working at said garage, and that he should be more than qualified to confirm such a problem, but MD dismissed his comments (also stated in his letter to me not accepting rejection of car) stating the service manager is not a fully trained technician, and therefore is not qualified to make these comments, but on many a previous occasion the service manager is happy to give out technical advise to me. In my opinion you do not need to be technically qualified to determine there is a fault with my car, due to the amount of smoke produced, anyone can see there is a problem.

So the car has been to the dealer 3 times to attempt to fix the problem & a diesel expert, and it has got all concerned beat, maybe there is a manufacturing defect, the glow plugs have been changed, and while I admit there are no broken parts, the car continues to produce too much smoke which has been witnessed by the service manager at the dealer.
As a goodwill gesture, MD has offered a red pre registered car, meaning I would not be the first owner, I declined for this reason & its plain red (my car is metallic blue, so I would be losing out financially) MD then said he would try and source a pre registered car in the colour of my choice, again the offer was declined.

I have now requested that Hyundai Technical view the car & the video evidence collected, if they agree car does produce to much smoke, I will contact my solicitor.

Scuttsy

sootytorques wrote: »

So the car has been to the dealer 3 times to attempt to fix the problem & a diesel expert, and it has got all concerned beat.

Maybe because If a Diesel expert and the Garage concerned say they can't find a fault is there a chance it is not faulty?

sootytorques

Scuttsy wrote: »

Maybe because If a Diesel expert and the Garage concerned say they can't find a fault is there a chance it is not faulty?

No, as service manager confirms to much smoke, granted there are no broken parts, but there still can be a fault, see youtube video of problem at its worse which it still does, but not all the time.

Pew_Pew_Pew_Lasers!

sootytorques wrote: »

I have now requested that Hyundai Technical view the car & the video evidence collected, if they agree car does produce to much smoke, I will contact my solicitor.

I suggest that if you can get it smoking reliably, you take it to a friendly MOT station and have the emissions measured. It may well fail, in which case it isn't roadworthy. If it isn't roadworthy, it isn't fit for purpose. That will make your case much stronger.

LandyAndy

I've seen the video. TBH it doesn't look terrible to me. The only person who says it is wrong is the service manager who isn't qualified to judge. I think you'll have a fight on to get what you want.

Inactive

sootytorques wrote: »

As a goodwill gesture, MD has offered a red pre registered car, meaning I would not be the first owner, I declined for this reason & its plain red (my car is metallic blue, so I would be losing out financially) MD then said he would try and source a pre registered car in the colour of my choice, again the offer was declined.

All things being equal, I would have considered this offer, you get effectively a new car, with an almost full 5 year warranty with only delivery mileage on it.

OK, it will have the supplying dealer registered as the first owner, not the end of the world.