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help to take of avira free antivirus

2

Comments

  • mcdodd
    mcdodd Posts: 4 Newbie
    Part of the Furniture Combo Breaker
    fiddiwebb wrote: »
    I would recommend what dogmaryxx suggested and download Malwarebytes.
    Run a scan just to check you have no nasties on your system.

    As for reverting back to AVG if you feel comfortable using it then go ahead but it is not one of the best AVs to use these days because of low detection rates.
    Either Avast or MSE would be preferably.

    as above.. I've been running MSE with no problems at all and of course it's free.. use MWbytes to scan regularly just in case..

    if you would prefer a paid version.. Kaspersky or NOD32 would be my choice...
  • chelsea_babe
    chelsea_babe Posts: 38 Forumite
    fiddiwebb wrote: »
    I would recommend what dogmaryxx suggested and download Malwarebytes.
    Run a scan just to check you have no nasties on your system.

    As for reverting back to AVG if you feel comfortable using it then go ahead but it is not one of the best AVs to use these days because of low detection rates.
    Either Avast or MSE would be preferably.
    ok i will download Malwarebytes I will delete AVG and go with one that you have recomended as i dont have any ideas as not very good when it comes to computers thanks
  • chelsea_babe
    chelsea_babe Posts: 38 Forumite
    fiddiwebb wrote: »
    I would recommend what dogmaryxx suggested and download Malwarebytes.
    Run a scan just to check you have no nasties on your system.

    As for reverting back to AVG if you feel comfortable using it then go ahead but it is not one of the best AVs to use these days because of low detection rates.
    Either Avast or MSE would be preferably.
    I have been trying to down load Malwarebytes but the time keeps flashing back and forward 39mins then 13mins i think i have a big problem with my computer what do you think ?
  • fiddiwebb
    fiddiwebb Posts: 1,806 Forumite
    It could just be your internet connection which may be quite busy at this time.

    You could try this site to download Malwarebytes from.

    Download the latest version (it is near the top right in the link with a green downward pointing arrow).

    http://www.filehippo.com/download_malwarebytes_anti_malware/

    Once downloaded open Malwarebytes and update it first before running a scan.
    Tick any problems Malwarebytes may find when the scan has finished and then remove them.
    Post the log file (just copy & paste) in your next message.
  • chelsea_babe
    chelsea_babe Posts: 38 Forumite
    fiddiwebb wrote: »
    It could just be your internet connection which may be quite busy at this time.

    You could try this site to download Malwarebytes from.

    Download the latest version (it is near the top right in the link with a green downward pointing arrow).

    http://www.filehippo.com/download_malwarebytes_anti_malware/

    Once downloaded open Malwarebytes and update it first before running a scan.
    Tick any problems Malwarebytes may find when the scan has finished and then remove them.
    Post the log file (just copy & paste) in your next message.
    see below copy and pasted but dont no where you said to tick Malwarebytes' Anti-Malware 1.46
    www.malwarebytes.org
    Database version: 4686
    Windows 5.1.2600 Service Pack 3
    Internet Explorer 8.0.6001.18702
    24/09/2010 19:22:39
    mbam-log-2010-09-24 (19-22-39).txt
    Scan type: Full scan (A:\|C:\|D:\|)
    Objects scanned: 205067
    Time elapsed: 35 minute(s), 24 second(s)
    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0
    Memory Processes Infected:
    (No malicious items detected)
    Memory Modules Infected:
    (No malicious items detected)
    Registry Keys Infected:
    (No malicious items detected)
    Registry Values Infected:
    (No malicious items detected)
    Registry Data Items Infected:
    (No malicious items detected)
    Folders Infected:
    (No malicious items detected)
    Files Infected:
    (No malicious items detected)

    Malwarebytes' Anti-Malware 1.46
    www.malwarebytes.org
    Database version: 4686
    Windows 5.1.2600 Service Pack 3
    Internet Explorer 8.0.6001.18702
    24/09/2010 20:01:40
    mbam-log-2010-09-24 (20-01-40).txt
    Scan type: Full scan (A:\|C:\|)
    Objects scanned: 198822
    Time elapsed: 32 minute(s), 58 second(s)
    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0
    Memory Processes Infected:
    (No malicious items detected)
    Memory Modules Infected:
    (No malicious items detected)
    Registry Keys Infected:
    (No malicious items detected)
    Registry Values Infected:
    (No malicious items detected)
    Registry Data Items Infected:
    (No malicious items detected)
    Folders Infected:
    (No malicious items detected)
    Files Infected:
    (No malicious items detected)Malwarebytes' Anti-Malware 1.46
    www.malwarebytes.org
    Database version: 4686
    Windows 5.1.2600 Service Pack 3
    Internet Explorer 8.0.6001.18702
    24/09/2010 20:10:58
    mbam-log-2010-09-24 (20-10-58).txt
    Scan type: Quick scan
    Objects scanned: 144950
    Time elapsed: 5 minute(s), 47 second(s)
    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0
    Memory Processes Infected:
    (No malicious items detected)
    Memory Modules Infected:
    (No malicious items detected)
    Registry Keys Infected:
    (No malicious items detected)
    Registry Values Infected:
    (No malicious items detected)
    Registry Data Items Infected:
    (No malicious items detected)
    Folders Infected:
    (No malicious items detected)
    Files Infected:
    (No malicious items detected)


    Daughter in law copy & pasted as didnt know how to do it, hope this is what you need & understand..
  • The_Grandmaster
    The_Grandmaster Posts: 1,424 Forumite
    Part of the Furniture Combo Breaker
    The definitions are slightly old but probably all right if the scans were carried out yesterday.

    However for future scans with malwarebytes, please remeber to go to the UPDATE tab, click CHECK FOR UPDATES then run a scan.

    I would be tempted to remove all traces of AVG from your computer with http://www.avg.com/download-tools
    as it will slow down your computer.

    Also I think a lot of us were worried that avira wasn't uninstalling easily and that you couldn't open it.
    If you want us to check that all is ok, install:
    Download HijackThis 2.0.2 - FileHippo.com and DO A SYSTEM SCAN AND SAVE A LOGFILE and post that log here. It will only take a few seconds to scan but will show what's running on your computer, which we can use to advise if anything else needs looking into or not.
  • chelsea_babe
    chelsea_babe Posts: 38 Forumite
    The_Grandmaster wrote: »
    The definitions are slightly old but probably all right if the scans were carried out yesterday.

    However for future scans with malwarebytes, please remeber to go to the UPDATE tab, click CHECK FOR UPDATES then run a scan.

    I would be tempted to remove all traces of AVG from your computer with http://www.avg.com/download-tools
    as it will slow down your computer.

    Also I think a lot of us were worried that avira wasn't uninstalling easily and that you couldn't open it.
    If you want us to check that all is ok, install:
    Download HijackThis 2.0.2 - FileHippo.com and DO A SYSTEM SCAN AND SAVE A LOGFILE and post that log here. It will only take a few seconds to scan but will show what's running on your computer, which we can use to advise if anything else needs looking into or not.

    Sorry for late reply had to wait for daughter in law to show me again how to copy & paste..

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 08:33:29, on 26/09/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\SYSTEM32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Virgin Media\Chat Extension\HsdService.exe
    C:\Program Files\Virgin Media\Digital Home Support\ServicepointService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\wdfmgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe
    C:\WINDOWS\System32\ezSP_Px.exe
    C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
    C:\Program Files\Colormailer\Photo Manager\MediaDetector.exe
    C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\Program Files\Virgin Media\Digital Home Support\DigitalHomeSupport.exe
    C:\Program Files\Virgin Media\Chat Extension\HsdClient.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Virgin Media\Digital Home Support\DigitalHomeSupportComHandler.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virginmedia.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://uk.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
    O2 - BHO: (no name) - {00C9D850-244D-11E1-B3C9-10805E499D95} - (no file)
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dll
    O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\YTSingleInstance.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
    O4 - HKLM\..\Run: [RevolteMediaDetector] C:\Program Files\Colormailer\Photo Manager\MediaDetector.exe
    O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [DigitalHomeSupport.exe] "C:\Program Files\Virgin Media\Digital Home Support\DigitalHomeSupport.exe" /AUTORUN
    O4 - HKLM\..\Run: [HsdClient.exe] "C:\Program Files\Virgin Media\Chat Extension\HsdClient.exe" /AUTORUN
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
    O8 - Extra context menu item: Transfer with Image Converter 2 - C:\Program Files\sony\Image Converter 2\menu.htm
    O9 - Extra button: Casino-on-Net - {3015DB92-158E-4b77-9020-85C8E311FBB5} - C:\PROGRA~1\CASINO~1\Casino.exe (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.club-vaio.sony-europe.com/
    O15 - Trusted Zone: *.sony-europe.com
    O15 - Trusted Zone: *.sonystyle-europe.com
    O15 - Trusted Zone: *.vaio-link.com
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper200711281.dll
    O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-centives.com/cif/download/bin/actxcab.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {FD0EBBED-0C42-4D0F-82DA-44399B5C420A} (VM_1.VM_Control) - http://downloads.virginmedia.com/CST/ver1/xp_mail.cab
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HsdService - Virgin Media - C:\Program Files\Virgin Media\Chat Extension\HsdService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
    O23 - Service: ServicepointService - Radialpoint Inc. - C:\Program Files\Virgin Media\Digital Home Support\ServicepointService.exe

    --
    End of file - 7650 bytes
  • chelsea_babe
    chelsea_babe Posts: 38 Forumite
    Hi all hope you dont think i am being cheeky but can someone please help i did the log like Grandmaster told me to do but he didnt come back to me probs because i had to wait for daughter inlaw to help me
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    TICK and FIX these ~
    O2 - BHO: (no name) - {00C9D850-244D-11E1-B3C9-10805E499D95} - (no file)
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O9 - Extra button: Casino-on-Net - {3015DB92-158E-4b77-9020-85C8E311FBB5} - C:\PROGRA~1\CASINO~1\Casino.exe (file missing)


    All the virgin software you have running probably isnt helping any

    Use the 32 bit AVG removal tool
    http://www.avg.com/download-tools

    Download CCLEANER
    http://www.piriform.com/ccleaner/download/slim
    Run the CLEANER scan (UNTICK 'cookies')
    Then run the REGISTRY scan (Backup the registry when it asks)

    Now its upto you how you proceed
    Id recommend installing AVIRA or AVAST and starting afresh
    :idea:
  • chelsea_babe
    chelsea_babe Posts: 38 Forumite
    aliEnRIK wrote: »
    TICK and FIX these ~
    O2 - BHO: (no name) - {00C9D850-244D-11E1-B3C9-10805E499D95} - (no file)
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O9 - Extra button: Casino-on-Net - {3015DB92-158E-4b77-9020-85C8E311FBB5} - C:\PROGRA~1\CASINO~1\Casino.exe (file missing)


    All the virgin software you have running probably isnt helping any

    Use the 32 bit AVG removal tool
    http://www.avg.com/download-tools

    Download CCLEANER
    http://www.piriform.com/ccleaner/download/slim
    Run the CLEANER scan (UNTICK 'cookies')
    Then run the REGISTRY scan (Backup the registry when it asks)

    Now its upto you how you proceed
    Id recommend installing AVIRA or AVAST and starting afresh

    I would just like to say thankyou to everybody that helped me but special thanks go to you Alienriki i did everything that you told me to do and computer is working like a new one love this site as people are so helpful MANY THANKS AGAIN
This discussion has been closed.
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