help to take of avira free antivirus

chelsea_babe

Morning all can someone please help me i want to remove Avira antiver personal free antivirus of my computer it wont let me i try to remove it from add and remove programs it says setup could not determin the feature control file or was not able to read it correctly (error code 7) please can someone help me as not at all good with computers

dogmaryxx

Download free version of Revo Uninstaller (bottom of page under 3 ticks )

Once installed double click Avira entry and follow simple instructions.

chelsea_babe

dogmaryxx wrote: »

Download free version of Revo Uninstaller (bottom of page under 3 ticks )

Once installed double click Avira entry and follow simple instructions.

thanks dogmary i have done what you told me it has removed it but i am froze on add remove when i went to check if it had been removed what can i do please ?

alanrowell

Try INSTALLING Avira and then uninstalling it.

Are you running any other anti-virus programs as normally running more than one causes unpredictable results

Failing that - I would suspect you have a nasty somewhere in your system

dogmaryxx

Reboot.


Download MALWAREBYTES free version
http://www.malwarebytes.org/mbam.php
Open malwarebytes and go to UPDATE and click 'check for updates'. After its updated go to SCANNER and click PERFORM FULL SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds

chelsea_babe

chelsea_babe wrote: »

thanks dogmary i have done what you told me it has removed it but i am froze on add remove when i went to check if it had been removed what can i do please ?

:jignore last post i am sorted but is still on control panel but off of add remove site thankyou so much for your help x

fiddiwebb

Are you sure it is Avira Antivir you have?

There is a rogue security programme that looks the same.......

http://www.findmysoft.com/news/Fake-Security-Programs-Exploit-Avira-s-Good-Name/

The real Avira Antivir is normally quite easy to remove, if problems are occuring when trying to uninstall then it may have been corrupted for some reason.

As alan pointed out do you have more than one antivirus on your system and any other issues which are causing problems on your pc/laptop?

chelsea_babe

fiddiwebb wrote: »

Are you sure it is Avira Antivir you have?

There is a rogue security programme that looks the same.......

http://www.findmysoft.com/news/Fake-Security-Programs-Exploit-Avira-s-Good-Name/

The real Avira Antivir is normally quite easy to remove, if problems are occuring when trying to uninstall then it may have been corrupted for some reason.

As alan pointed out do you have more than one antivirus on your system and any other issues which are causing problems on your pc/laptop?

thankyou for the advise but have removed it like dogmary told me to do thankyou for taking the time to reply and to Alan also oneday i might understand computers and i only have one anti virus xx:beer:

fiddiwebb

chelsea_babe wrote: »

thankyou for the advise but have removed it like dogmary told me to do thankyou for taking the time to reply and to Alan also oneday i might understand computers and i only have one anti virus xx:beer:

So no other problems with your pc/laptop then also why did you want to uninstall Avira anyway?

chelsea_babe

fiddiwebb wrote: »

So no other problems with your pc/laptop then also why did you want to uninstall Avira anyway?

Because for the last few weeks it would not let me open so have gone back to avg as i had no probs with them

fiddiwebb

I would recommend what dogmaryxx suggested and download Malwarebytes.
Run a scan just to check you have no nasties on your system.

As for reverting back to AVG if you feel comfortable using it then go ahead but it is not one of the best AVs to use these days because of low detection rates.
Either Avast or MSE would be preferably.