We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Charged for an extra phone!!
HI
My partner took out a contract with orange in 2003. He has just realised after scrutinising his bill that he has an extra phone on his account that was active for a year from the date he set up his account. Although not active any more he has been paying an extra £35 a month for this phone. He has worked out that he has over payed orange by approx £2300!! Orange told him to contact the fraud center by letter, which he has drafted out. He did not request this extra phone.
Has anyone got any hints or advice on how to fight this and get the money back?
Thankyou in advance,
Pam
My partner took out a contract with orange in 2003. He has just realised after scrutinising his bill that he has an extra phone on his account that was active for a year from the date he set up his account. Although not active any more he has been paying an extra £35 a month for this phone. He has worked out that he has over payed orange by approx £2300!! Orange told him to contact the fraud center by letter, which he has drafted out. He did not request this extra phone.
Has anyone got any hints or advice on how to fight this and get the money back?
Thankyou in advance,
Pam
0
Comments
-
He's been paying for an extra phone for 7 years and never noticed? Words fail me!If I've helped you please show your appreciation by using the "Thanks" button
> :T0 -
Hey, I know..... apparently he never bothered to check his phone bill!?! Believe me he got a telling off from me for his stupidity!
Pam0 -
Has this extra phone made any calls ? or ever gone over it's plan minutes/texts ect ?
When a phone added to an acc fraudulently the usual pattern is a huge amount of usage until it gets blocked for high usage or the real customer get the bill and calls in...0 -
And what happened at upgrade time?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards