Royal Mail

catnap53

Dear Royal Mail,

Please provide the service that your cusomers pay for.:mad:

Thank you,

Catnap

gordikin

catnap53 wrote: »

Dear Royal Mail,

Please provide the service that your cusomers pay for.:mad:

Thank you,

Catnap

Everyone makes mistakes!

Pollycat

I appreciate that this is the VENT forum but not a very constructive post, really.

Do you feel better after venting?

Do you think your post will make any difference to the service Royal Mail provides?
Do you think Royal Mail will address their shortcomings?

Me neither.:cool:

solodanceparty

They've always delivered my post to a satisfactory standard. Going into the post office where there are 3 people on the tills and about 40 people in line, when 80% of them are there to take out cash (go to a cash machine like the rest of us) who smell really bad and all I want to do is post a parcel to my family, is a whole other story.

Pollycat

Just curious - what service did you pay Royal Mail to provide but didn't get?

cyberbob

catnap53 wrote: »

Dear Royal Mail,

Please provide the service that your cusomers pay for.:mad:

Thank you,

Catnap

I'm sure RMs CEO is an avid reader of MSE.

Pollycat

cyberbob wrote: »

I'm sure RMs CEO is an avid reader of MSE.

and the proud owner of a crystal ball.

catnap53

Sorry, was going straight out to do a training course and felt that if I didn't put something down to help take the pressure off, I might have exploded.

Does anyone expect their vents to be acted on?

I did not know that it now takes 48 hours to arrange for recorded delivery letters to be ready for collection at the local sorting office.

I went to collect them before going to work, as I always did, and was told they wouldn't be in until 8:30. I went again at 9 am and was told they still weren't in, and to call back later. I was then told they were on the way back to the distribution centre over 20 miles away via a local post office.

From there they would be resorted and sent back to the local sorting office tomorrow and that there was no customer collection at the distribution centre. They might be back after 8.30 tomorrow morning, but no guarantee meaning I would not get them before going away, planned for early in the morning.

The letters contain tickets for events on Saturday and Sunday night.

They cannot be fully tracked because it was only recorded delivery, and I should have used special delivery (not that I had any say in the delivery method).

Conflicting information from the sorting office, one gave the scenario above as the normal procedure, the other said they should have been returned from the post office to the local sorting office, in which case they would have been available for collection today.

So what is the correct procedure?

Is it reasonable to put undelivered mail back into the normal postal system, or is it better to keep it local and avoid doing the same job twice?

Catnap

julie03

recorded delivery, if you are not in, should be taken back to your local delivery office and should be available for collection the next day.

custardy

catnap53 wrote: »

Sorry, was going straight out to do a training course and felt that if I didn't put something down to help take the pressure off, I might have exploded.

Does anyone expect their vents to be acted on?

I did not know that it now takes 48 hours to arrange for recorded delivery letters to be ready for collection at the local sorting office.

I went to collect them before going to work, as I always did, and was told they wouldn't be in until 8:30. I went again at 9 am and was told they still weren't in, and to call back later. I was then told they were on the way back to the distribution centre over 20 miles away via a local post office.
what did the card say regarding collection time?

From there they would be resorted and sent back to the local sorting office tomorrow and that there was no customer collection at the distribution centre. They might be back after 8.30 tomorrow morning, but no guarantee meaning I would not get them before going away, planned for early in the morning.
there is no guarantee on RD,so if they hadnt arrived in time?

The letters contain tickets for events on Saturday and Sunday night.

They cannot be fully tracked because it was only recorded delivery, and I should have used special delivery (not that I had any say in the delivery method).

they are correct,however SD items can be returned in the exact same manner.though as always they travel separately
Conflicting information from the sorting office, one gave the scenario above as the normal procedure, the other said they should have been returned from the post office to the local sorting office, in which case they would have been available for collection today.

nope,hardly a great system where you have a collection run to the mail centre and a collection run to every delivery office.

So what is the correct procedure?

Is it reasonable to put undelivered mail back into the normal postal system, or is it better to keep it local and avoid doing the same job twice?
how about is it not more reasonable to have delivery staff delivering rather than walking back to the delivery office?

Catnap

well if you want to be pedantic

"Dear Royal Mail,

Please provide the service that your cusomers pay for.

Thank you,

Catnap"

they did just that
made a delivery attempt,nobody was there to sign,so they returned it to the DO via an accepted pouching off service.

this has been in place since the removal of the 2 delivery system

its funny how often we hear people talk of how RM needs modernised,brought up to date,privitised and yet as soon as something changes folks are up in arms?

custardy

julie03 wrote: »

recorded delivery, if you are not in, should be taken back to your local delivery office and should be available for collection the next day.

should,however 75p doesnt really cover a posties wages fro walking 10,20,40 minutes etc back to a DO