Intimidation by buyer

porto_bello

cats! wrote: »

Is there any reason why you didn't ask at the self storage place if you could plug it in and test it?

That's the question the buyer must have considered - and their conclusion is pretty obvious. :mad:

Barneysmom wrote: »

I think you should just apologise and refund. Then forget about it.

That's what a genuine seller would do, faced with such an awkward situation - then the problem is solved!

MadelinesMum

Hi, it's just a shame the seller didn't give you a chance before getting potty mouthed and intimidating. I would get in contact with him, apologise that it doesn't work and then offer him a refund. I might even offer to collect it myself. I expect he will be OK if he knows your intentions from the outset. Hope it works out OK for you. x

Barneysmom

Another thing came to mymind just.
What if the telly does actually work and the buyer is banking on the fact that they'd get a refund and the seller would be too scared to go and pick up the telly.......

themull1

How much was it?

zenseeker

This is all very straight forward.

You sold a TV that didn't work, but gave the very real impression that it did. The buyer is feeling cheated and is justifiably angry, so your response should be an apology and a full refund, but make sure you get the TV back first.

What have we learned? Test items fully before listing them, don't just assume it will be ok.

porto_bello

lindseykim13 wrote: »

Thats way too far and one of the reasons people don't come back to these forums.

lindseykim13 wrote: »

the buyer is a moron

I totally agree with your first point, but your second sweeping statement is merely judged on the seller's evidence and point of view.
It's clear the buyer believed they were getting a working TV and reading between the lines, the seller encouraged the buyer to believe this. The buyer probably has a very different version of this story.

Crowqueen

The item is sold by description, and the buyer doesn't seem to have had a chance to test the item. I think you owe him his money back. I also think the Sale of Goods Act might cover the item even if eBay and Paypal do not.

I know I agree partly with Cyberbob, and that's what the buyer would be told if it was him bringing the issue to the forum, but IMO sellers should also take the responsibility to make sure the buyer gets to see the item working as well, which covers their behinds should something go wrong. I know I'd make sure the buyer saw it working and after making that mistake myself and refunding the buyer with profuse apologies, I would never sell anything I wasn't 100% sure actually worked.

barvid

Tell the buyer you've reported his threatening message to the police.

I don't think anyone's explained to you how the buyer has your address - eBay will give your contact details to anybody who you're in a transaction with. Either on automatic emails or they can specifically request (in which case you'd be sent his, too).

porto_bello

barvid wrote: »

Tell the buyer you've reported his threatening message to the police.

Reported what exactly?

Phone 999 and report that you sold a wrecked TV, by vaguely remembering it worked and now the buyer is demanding a refund?

I would hope the police have more important matters to attend to!:(

lindseykim13

nice to see 2 of the posts removed so now it looks like i'm typing to myself hey ho
Anyway i do believe the buyer is a moron (based on the ops side of the story) someone who threatens to come to your house and can't send a polite message is nothing but a moron or putting it politely a thug!

Op you haven't replied since and i don't blame you but it is up to you what you do as he paid cash. If you want to sleep easy at night i would suggest getting it all over and done with essp if he does have your address.