orange customer no signal

monnie38

hello, i could really do with som help,
iv been an orange customer for 5 years now and a few weeks ago we bought a new house, on the orange coverage checker it says our new house will receive excellent signal !
when we move in we have found i barely get 1 bar and to make a call i need to stand at the bottom of my garden .
I called orange regarding this and they have said in my t&cs it says they cant always promise signal, and its tough luck, if i want to leave orange becasue of this i still have to buy out of my contract?

surely as this is their problem they cant charge me?
or can they not try to troubleshoot the problem? my partner is on orange and has a blackberry which gets good signal my i phone doesnt so i thought they may try a different handset. but they have tried nothing?

i cant afford to buy out of my contract, and they said whilst i can still use my phone at work they dont see the problem?

babyfruitella

If your partner is on the same network & getting a good signal, then I imagine the problem lies with your handset which isnt technically their problem.......

Exhortation

How is it "their problem" if you chose to move home? You aren't the first person to come on here with this issue and everyone who has done has been given the same answer: the network aren't responsible.

If you think it may be a handset problem then take it to an Apple store and get them to take a look at it for you.

spark_deals

Exhortation wrote: »

How is it "their problem" if you chose to move home? .

I might be wrong but
*whose responsibility is it to provide the signal?
*Who charges monthly for airtime contract?
*Who is to provide a working signal to use the airtime?
As a customer, I don't see I would list them as mine.

spark_deals

monnie38 wrote: »

surely as this is their problem they cant charge me??

If its their problem, they can rectify it, rather than stopping charging you. If it was something like their tnasmitter in the area failed and nobody had reception, then they might refund airtime as a "goodwill gesture". Otherwise, they 've covered it under 'unforeseen circumstances'.

Exhortation wrote: »

How is it "their problem" if you chose to move home?

I might be wrong but Nowhere in the contract it says that you loose right to signal if you move places, EXCEPT in o2 favourite place, which is constricted by the way of free calls to one postcode area only. Though I still can roam two post codes around my chosen post code.
*whose responsibility is it to provide the signal?
*Who charges monthly for airtime contract?
*Who is to provide a working signal to use the airtime?
As a customer, I don't see I would list them as mine.

babyfruitella

spark_deals wrote: »

I might be wrong but
*whose responsibility is it to provide the signal?
*Who charges monthly for airtime contract?
*Who is to provide a working signal to use the airtime?
As a customer, I don't see I would list them as mine.

They ARE providing a signal which is proved by the fact his partner, on the SAME network has one! Its not Orange's fault he has a duff phone.

Exhortation

spark_deals wrote: »

I might be wrong but
*whose responsibility is it to provide the signal?
*Who charges monthly for airtime contract?
*Who is to provide a working signal to use the airtime?
As a customer, I don't see I would list them as mine.

No network guarantees full coverage (it's in all their t&cs). They don't guarantee signal indoors either (this depends on the construction type of the building).

The OP moving house isn't a variable that is under the control of the network (psychic ability and the power to see into the future aren't in the job description for mobile phone staff).

There is a signal, as the OP's wife's/partner's functioning Blackberry proves.

If there were a faulty transmitter in the area then that would be down to the network to resolve. If it is simply a case of poor coverage then the network aren't going to go through the rigmarole of installing a new transmitter for the sake of one customer (and why should they?).

Yes, I think you "might be wrong".

Sid_Harper

If you can hold out a couple of weeks, you should be able to use the T-mobile network; I don't think they'll do anything about the fact you can't get reception in *your* new house; they could not have foreseen that when you signed up to a contract.

Anyway

http://everythingeverywhere.com/2010/09/06/uks-biggest-mobile-coverage-boost-enables-30-million-people-to-use-phones-in-more-places-than-ever-before/

spark_deals

Exhortation wrote: »

Yes, I think you "might be wrong".

Thanks for pointing it out but could you please elaborate which bit, so as to help constant improvement.

VillanUK

An easy solution to me is, try the sim in the other phone, if it works then do a deal with orange for another phone, or buy one?

But they can trouble shoot the problem as you asked.. but their tech support are as good as your signal tbh..

DCodd

To be fair, if you can get a signal in your garden then there is coverage, it would suggest that your iPhone is finding it difficult to get a signal in your house. That may be a problem with the iPhone and/or something in your house affecting the iPhones performance. so get the phone checked.

I know tMobile customers will be able to use the Orange network soon and it would seem from a post above that it will be a reciprocal arrangement, so you fortunes may change shortly.

The bottom line is that if mobile phone reception is of utmost importance then when changing home the buyer should check the phone signal when they view the new property to be certain.