Amazon - Free Delivery but charge for Return?

misssarahleigh

cyberbob wrote: »

Ah no as the shipping is included in the price and the buyer pays that so the seller would not be out of pocket. It's not in reality free shipping it's included in the price.

Under the DSRs the seller refunds the whole of the original payment including postage. The buyer has to pay return postage if that is stated in the Terms and conditions.

If I was the OP I would be contacting Amazon. Amazon are very pro buyer (they make ebay/paypal look like amateurs) and can force the seller to refund the full amount.

I have asked politley for the rest of my money (nearly £4 he took and i did pay £3 to return it) so will give him the chance if not i shall call amazon.

billypre

Good Luck. You are 100% in the right here. Don't take any excuses. Just quote the DSR and stand firm.

OlliesDad

unholyangel wrote: »

- You have 7 working days in which to notify them of your intent to cancel in a durable form unless their policy allows cancellation by telephone

Just to be picky, it is 7 working days starting the day after delivery.

misssarahleigh

Just to let you know. Contacted them and didn't recieve a reply so sent another message saying if the issue is not resolved in 7 days i would file a claim with amazon.

The responce was:

Our apologies for the error in your refund. This was logged as being past the 7 day refund period which after investigation was not correct.

We have refunded your balance today.

Sorted. Many thanks to those who helped