troubleinstalling antivirus

adviceforall

Hi,Trying to install a anti virus programne but everyone I try its not downloading, its the first time the computer has been on line and i have used the links on here and tried microsft essentials, avast and avivra but they do the same? any ideas on why it wont download any of them please?

dogmaryxx

Any anti virus pre-installed ?

adviceforall

Its popping up with mcafee is out of date, do you have to un-install that first? We had it on my computer when it ran out I then adding microsoft essentials I thought before getting rid of mcafee..
But maybe not

aliEnRIK

Use the MCAFEE REMOVAL TOOL
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

JasX

adviceforall wrote: »

Its popping up with mcafee is out of date, do you have to un-install that first? We had it on my computer when it ran out I then adding microsoft essentials I thought before getting rid of mcafee..
But maybe not

they will clash if you try to installl one before removing the other.

Best plan:
Download removal tool for your old AV
Download offline install files for your new AV
Check your MS security patches are all up to date.

disconnect from the internet

uninstall old AV and run removal tool
install new AV

reconnect to the internet
check for updates for new AV before doing anything else

alanrowell

It may be stating the obvious - but do you actually have an internet connection.

As it's the first time the computer has been on the internet "Macafee out of date" sounds like it just needs updating. It would also acocutn as to why you can't download anything

adviceforall

Yes, it was connected to the internet, I could get around as normal just had out of date anti virus, my OH just used it for work offline and never connected it before. I tried microsoft essentials and thought it might just be that what was having problems but got the same result with the the ones.
Thanks for the other advice I will tell him what has been advised..

adviceforall

Have tried Alienrik's advice and the computer is saying it cant download the link ( on the page Rik gave) due to the security settings? Anyone know how to get round this?

fiddiwebb

What security settings?

Is it Windows saying this or something else?

Which version of Windows are you using, have you been able to download anything before with this pc/laptop ie. Windows updates?

adviceforall

xp, not sure about downloading anything before as its not been used on line, but since yesterday when i tried to install AV it wont download anything, have removed most mcafee but it wouldn't not even download the removal tool rik supplied, or adobe

when he pressed download adobe as it said it needed it a box popped up saying security settings would not allow a download

fiddiwebb

Open Internet Options, click on the Security tab at the top.
What is your security level set to for the Internet Zone?