Tesco Mayonnaise....4 months out of date!!

LondonDiva

ace123 wrote:

phone tescos up and say u have had a really bad tummy after eating the maymo and say to them i want a refund and conpenstion and see wot they will do if that doesnt work say to them that you r getting in touch with tradeing standers then they will move your !!!!!!!!!!!

that's lying and fraud.

Best before and use by are two different things - happily you didn't suffer anything and it was a bb date not a use by, so legally there's no point contacting trading standards.

Ring them up and tell the truth and they should replace and provide avoucher. Given the thousands of items in a shop and the fact that they rely on people to cross check, occassional things will fall through the net.

Ms_Chocaholic

DrFluffy wrote:

I'd want more than £5 for potentially damaging my health.

Over the summer I bought a drink from M&S, and only realised after taking a mouthful that it was 3 weeks out of date. They gave me £80 worth of gift vouchers and two bottles of Chateux Neuf du Pape (one red and one white)...

Next time I'm in M&S, must remember to check their shelves thoroughly for out of date items.;)

RAMBLER

This happened to me once, but with a carton of orange juice that was 1 month out of date. Even though I had a receipt showing my purchase, I was accused of lying and told that I must have bought this last month!!!

I was shocked and called for the manager who back the girl up... that's when I started crying as they were being quite rude to me. In the end, they were "kind" enough to let me exchange it.

Needless to say, I haven't been back to that store again.

nicolarichard

My mum bougjht something from tesco a while ago that was out of date. She wrote to the customer service department and got some tesco vouchers - about £25 i think for a product worth about £2!! Get writing!!

gyzmo

Be careful to distinguish between "best before" and "use by" dates - the two are very different.

stores selling food that has gone off, or past its use by date, could commit and offence under the Food Safety regulations introduced this year (it is an offence to supply food not of the quality demanded). Usually, such occurrences (in department stores anyway) are not too common, and there are statutory defences available.

However, if you notice repeat occurrences, it would be best to contact the local Environmental Health or Trading Standards department, who will investigate the matter and take appropriate action.

For most cases though, a call to customer services will result in adequate compensation. I bought a load from Asda (90p) which had some mould on it. One phone call and 5 days later, I was sent a £5 voucher.