Handset exchange

jaydith

Hi there. First post so i'll try and make some sense lol.
Ok heres the story.
Have an iPhone 3GS on Vodafone. got it beginning of the year. worked fine till about March time when it developed a fault of resetting itself or freezing or apps not working. Put up with it a bit but it started getting worse till July when it decided to overheat and just stop completely.
July, went into store and explained story. They sent off phone and sent me a new recon unit as the fault was not fixable.
This new phone lasted me up till this month when faults came back. I phoned Vodafone and the woman on the other end said I could have it sent away 3 times for unsuccesful repair before they could change my handset to something else. E.g. Blackberry.
So got another handset via courier exchange today. Gave them old phone and they gave me a new one. Tried to sync my contacts with it and apps, but same fault AGAIN!! Resetting and freezing.
Rang Vodafone earlier saying i wasn't happy and i want a different handset, but the woman on the other end was so unhelpful it was like talking to a wall. She would go quiet for ages and would be there typing away in the background and not acknowledging me, then come back on saying "so what can i do for you then?...."

so basically am i eligible for a diffferent handset or am i going to have to keep having faulty iPhones till im due for an upgrade. i've looked on consumer rights website under the mobile phones section (won't let me post the link but i googled it lol) and from what i can gather, they should be supplying me with a product that works?? its putting me at an inconvieniece as i use it quite a bit sending emails and texts.
thanks for any light someone can shed on this situation :T

gjchester

jaydith wrote: »

Hi there. First post so i'll try and make some sense lol.
Ok heres the story.
Have an iPhone 3GS on Vodafone. got it beginning of the year. worked fine till about March time when it developed a fault of resetting itself or freezing or apps not working. Put up with it a bit but it started getting worse till July when it decided to overheat and just stop completely.
July, went into store and explained story.

Don;t bother with Vodafone for Apple repairs. Log a ticket with Apple and do it that way.

You'll still get a refurb but it will work. If you have a Genius bar in an Apple store nearby do it that way, you need to book but you''ll walk out with a replacment, if you ask they'll even let you play in store to ensure your happy.

You've had replacments not the same handset repaired three times. Legally as long as Vodafone are willing to repair it you've no further rights. Leaving it to July meant it's outside the 6 month windows whewn it's assumed the fault was there at manufacturing time. Hindsigns great but you should have taken it in as soon as the fault was seen.

Browntoa

take it to a genius bar at an apple store

http://www.apple.com/uk/retail/geniusbar/

book a slot and let them look at it

edit...snap, just beaten to it

jaydith

i don't have a genius bar near me but i do have an apple store. will they be able to sort it? it must be some sort of software problem either on my phone or the computer for it to keep causing it with each handset i get??

also just thinking....im tied into a 2 year contract but am due an upgrade after a year.....is there anyway i could meet them in the middle? i.e. bring forward my upgrade and extend contract at the same time?

Jon_01

If you're getting the same fault on all those handsets, have you tried reinstalling iTunes ? that's the one factor that's not changed. It 'might' do something ?

gjchester

jaydith wrote: »

i don't have a genius bar near me but i do have an apple store. will they be able to sort it? it must be some sort of software problem either on my phone or the computer for it to keep causing it with each handset i get??

also just thinking....im tied into a 2 year contract but am due an upgrade after a year.....is there anyway i could meet them in the middle? i.e. bring forward my upgrade and extend contract at the same time?

The Apple store will proably just swap it. At least you know it's hnot been taken care of by Vodafone bods.

You probably won't be eligibale for an upgrade after a year if you got this phone in January. If you boiught it Sim Free or without the contract maybe you'll get an upgrade but get this fixed and you can sell it on.