"New" laptop will not connect to internet

pompey

Thanks for all your help. I have now managed to connect.

Next stage is to get updates & drivers...I may be back!!

hpuse

Ok, thats great ! so you do get a reply back for your ping commands
something like
Pinging virginmedia.com [212.250.162.12] with 32 bytes of data:
Reply from 212.250.162.12: bytes=32 time=25ms TTL=120


Now, just type in the same cmd window;

"tracert virginmedia.com" and please paste what comes back. (tHis is just to find your router's IP address )

to paste here, just right click and select 'Mark' and then drag the mouse over the text while clicking the left button on the reply-part you want to paste here.

hpuse

pompey wrote: »

Thanks for all your help. I have now managed to connect.

Next stage is to get updates & drivers...I may be back!!

Hehehe. That's the magic of a Windows-PC :-) sometimes you yourself wouldn't know what you have fixed ;-). All good. Have a good night.

Donnie

Just back....I guess it was just Internet Explorer being offline. Should be plain sailing from now on.

Microsoft Security Essentials or Avast 5 are decent antivirus solutions.