Refunds on faulty items which are now reduced

mydarkestdays

If it is now discounted or not is irrelevant

Wether or not you are entitled to a refund/repair/replacement is purely on what type of item you purchased,it's expected life span etc..

If they accept it is faulty and offer you a refund they can offer a partial taking into account how much use of the item you have had.

The fact that it is reduced is irrelevant as I stated at the begining the refund is based on the price you paid.
Ring trading standards then go back with all the correct information.


Good luck

neilmcl

LilyDeTilly wrote: »

Partial refund for use was never discussed in my case, it was purely that they believed I was only entitled to a refund of the current selling price, not the full price I paid.

The point I was making is with a partial refund you'll likely get back a value similar to the new discounted price anyway.

unholyangel

http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/

What matters (as you have proof of purchase) is the price you paid whne you entered into the contract, however as the link above states.....this refund CAN be partial to take into account any use you have had of the item.

[UK]Blitzen

Ivory_Tinkler wrote: »

You need to go and study the Sale of Goods Act. Valks is correct.

Wrong..........
Shame you are a sheep.

smcaul

Ivory_Tinkler wrote: »

You need to go and study the Sale of Goods Act. Valks is correct.

Actually, it is you who needs to go and study the SOGA!

Ivory_Tinkler

[UK]Blitzen wrote: »

Wrong..........
Shame you are a sheep.

Baaaaa - there is that better?

Ivory_Tinkler

smcaul wrote: »

Actually, it is you who needs to go and study the SOGA!

The retailer can repair or replace or a partial refund can be offered taking into account how much the item has been used.

smcaul

Ivory_Tinkler wrote: »

The retailer can repair or replace or a partial refund can be offered taking into account how much the item has been used.

Are you sure that's what the SOGA states?

I think you will find the consumer can request a "repair, replacement or a refund", the retailer can refuse any of the options but only if they are disproportionate, but bear in mind the retailer could be asked to prove this if it went to court!

They may also take into account the amount of use an item has had if a refund is requested, but as we don't know what the item is it would not be wise to speculate on the amount that could be deducted!

Mankysteve

SOGA States that options for remedy are refund/repair or replacement but which ever method is chosen must not be of significant cost to the retailer.

They retailer can take a amount off for the time the consumer has had the item against the time period an item is expect to last of a maximum of 6 years.

smcaul

Mankysteve wrote: »

SOGA States that options for remedy are refund/repair or replacement but which ever method is chosen must not be of significant cost to the retailer.

They retailer can take a amount off for the time the consumer has had the item against the time period an item is expect to last of a maximum of 6 years.

What version of the SOGA have you been reading? Talk about getting all the text mixed up!!!

Whichever remedy is requested must not be DISPROPORTIONATE to the retailer, it must also not cause SIGNIFICANT inconvenience to the consumer.

As for your 2nd paragraph, I think you will find that the consumer has up to 6 years to make a claim, it does not mean an item is either expected to last that long or have a life not exceeding that length of time!!