Refunds on faulty items which are now reduced

RedSoleShoes

I bought an item in May which is now faulty. I still have the original receipt and returned it to the original store. I was offered a refund or exchange but only at the current selling price (£31 instead of the £47 I paid).

Is this correct or do they have to refund the price on my receipt?

They have accepted the item as faulty so there is no dispute there.

System

if you have proof of the price you paid they should refund the full amount.if the price had increased would they have given you extra ?

valks

At this stage you would only be entitled to a replacement or repair on the item, a refund at this stage would usually be discretionary and in addition to what you are entitled to. If it came down to rescinding from the contract then it would be a full refund or a refund only taking into account use not current price.

[UK]Blitzen

valks wrote: »

At this stage you would only be entitled to a replacement or repair on the item, a refund at this stage would usually be discretionary and in addition to what you are entitled to. If it came down to rescinding from the contract then it would be a full refund or a refund only taking into account use not current price.

I have no idea where you got that snippet of informaton from, but its definitely 100% incorrect.
I'm glad you work in Argos and none of the shops i use.

neilmcl

CHRISSYG wrote: »

if you have proof of the price you paid they should refund the full amount.if the price had increased would they have given you extra ?

Wrong, at this stage the retailer can in fact offer a partial refund taking into account any usage the customer has had.

Torby

if they can't offer a replacement or the repair is uneconomical (you have to give them the opportunity to determine there is a genuine fault first ) if you are not satisfied with that, you can ask for a refund, a refund will be based on the original selling price, not the current price, otherwise as another poster has said, if it went up in price they'd have to give you more....lol..

Some retailers have different policies, I find people like Tescos and Sainsburys because of the logistics have always given full refunds even up to 11 months after purchase....Argos, that's a different ball game, the local t0$$er$ in my Argos store offered a replacement, didn't have one in stock (a childs item that I wanted a replacement for...NOT a refund) but had one in a store 25 miles away....and will I go there and pick it up as they don't transfer between stores....great customer care...NOT...

so in answer, more info about the store you purchased from may get more answers and advice...

but basically if they offer a refund or exchange, the refund is at the original purchase price, it sounds like a small item so wear and tear won't even come into it.

Torby

[UK]Blitzen wrote: »

I have no idea where you got that snippet of informaton from, but its definitely 100% incorrect.
I'm glad you work in Argos and none of the shops i use.

Argos brainwashing 101 for beginners:rotfl:

Ivory_Tinkler

[UK]Blitzen wrote: »

I have no idea where you got that snippet of informaton from, but its definitely 100% incorrect.
I'm glad you work in Argos and none of the shops i use.

You need to go and study the Sale of Goods Act. Valks is correct.

RedSoleShoes

valks wrote: »

At this stage you would only be entitled to a replacement or repair on the item, a refund at this stage would usually be discretionary and in addition to what you are entitled to. If it came down to rescinding from the contract then it would be a full refund or a refund only taking into account use not current price.

Understand the repair/replacement option, so if they are offering a refund (which they did) then they are rescinding the contract - is that correct? And if they are doing that, then that means a refund of the price I paid (on the receipt) not the current reduced price?

I know shops say the current selling price is valid if you don't have a receipt but I think the shop was trying to use this rule to pay me less refund.

RedSoleShoes

neilmcl wrote: »

Wrong, at this stage the retailer can in fact offer a partial refund taking into account any usage the customer has had.

Partial refund for use was never discussed in my case, it was purely that they believed I was only entitled to a refund of the current selling price, not the full price I paid.

RedSoleShoes

Does anyone know where there is a link about this? I have googled everywhere and can't find anything about full price refunds on discounted goods!