problem with Avast 5 definition update

ssang

Has anyone had a problem with Avast 5 virus definition updates? Mine is set for automatic, but it says "cannot connect to server". It is possible to download them manually.
I have contacted Avast, who suggested different things, and looked at some files,they could not cure it, and finally recommended a firewall, saying mine may be stopping the updates.
I cannot disable the firewall, but uninstalled it, still the problem remained. I have XP Home.

dogmaryxx

http://www.avast.com/download-update

fiddiwebb

Servers can get busy especially if there is a big update

Knarf44

Assuming your license key hasn't expired - Seems the issue is definitely your firewall. See this.

You download manually here but maybe try reinstalling the program first by downloading the latest version from here Make sure you dowload the FREE version.

ssang

dogmaryxx wrote: »

http://www.avast.com/download-update

Thanks for your reply, I use this:
http://www.avast.com/en-gb/download-update

ssang

Knarf44 wrote: »

Assuming your license key hasn't expired - Seems the issue is definitely your firewall. See this.

You download manually here but maybe try reinstalling the program first by downloading the latest version from here Make sure you dowload the FREE version.

Thanks for your reply, when I uninstalled the firewall, it did not help, I also reinstalled the programme, that did not work.
I will try what you suggest again.

ssang

Thanks for all your help, have tried a reinstall but the problem remains.

imho

Why dont you just get rid of Avast and download this http://www.microsoft.com/security_essentials/
Your still going to need a Firewall.
This uninstalls Avast completely http://www.avast.com/uninstall-utility

spg_SCOTT

avast.setup needs access to the internet. Normally a firewall could be blocking it. (but since you removed it, this is probably not the problem...)

Can you try changing the proxy settings in avast!

Open avast! --> settings --> Updates --> Proxy Settings --> Change it to 'Direct Connection (No Proxy)

ssang

spg_SCOTT wrote: »

avast.setup needs access to the internet. Normally a firewall could be blocking it. (but since you removed it, this is probably not the problem...)

Can you try changing the proxy settings in avast!

Open avast! --> settings --> Updates --> Proxy Settings --> Change it to 'Direct Connection (No Proxy)

Thanks for the suggestion, Avast told me that one, but it still does not help.

ssang

imho wrote: »

Why dont you just get rid of Avast and download this http://www.microsoft.com/security_essentials/
Your still going to need a Firewall.
This uninstalls Avast completely http://www.avast.com/uninstall-utility

Thanks for your suggestion. Hmmm! Will have to think on that one.