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BT arrrggggggggggg ! please help
gazpacho_uk
Posts: 241 Forumite
Really at the end of my tether with this one, BT cannot get any worse !
6 Sept got my quarterly bill stating that I upgraded my "vision" package to the GOLD option. The bill rose by around £80. This was NOT ordered by me.
I called them (foreign call centre) to try and resolve. Eventually i was transfered to a UK operator as the original couldnt really grasp what my issue was.
To cut a long story short the operator appologised and agreed to downgrade me back to the BRONZE package with a full refund.
Great you might think and within a cpl of hours the downgrade happened, only it went to the BASIC package where I would have to pay for any "replay" programmes.
I called them up again and again it was the foriegn call centre who couldnt understand. eventually put through to UK who confirmed I was still paying for the GOLD package even though I had been downgraded to the BASIC. I explained I just wanted everything back as it was with the BRONZE package. the operator appologised, offered me three months BRONZE package at half price and once again, I was happy !
Today, 16 Sept, I still dont have the BRONZE package and I really cannot face going through it all again with a foriegn representative or even a UK one ......... I have had enough. Does anyone have any advice. Can I cancel BT altogether or am I tied. should I try again to get it sorted ..... i dont know
6 Sept got my quarterly bill stating that I upgraded my "vision" package to the GOLD option. The bill rose by around £80. This was NOT ordered by me.
I called them (foreign call centre) to try and resolve. Eventually i was transfered to a UK operator as the original couldnt really grasp what my issue was.
To cut a long story short the operator appologised and agreed to downgrade me back to the BRONZE package with a full refund.
Great you might think and within a cpl of hours the downgrade happened, only it went to the BASIC package where I would have to pay for any "replay" programmes.
I called them up again and again it was the foriegn call centre who couldnt understand. eventually put through to UK who confirmed I was still paying for the GOLD package even though I had been downgraded to the BASIC. I explained I just wanted everything back as it was with the BRONZE package. the operator appologised, offered me three months BRONZE package at half price and once again, I was happy !
Today, 16 Sept, I still dont have the BRONZE package and I really cannot face going through it all again with a foriegn representative or even a UK one ......... I have had enough. Does anyone have any advice. Can I cancel BT altogether or am I tied. should I try again to get it sorted ..... i dont know
0
Comments
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Hi gazpacho_uk
I have just seen your post and would like to look into this for you and get it sorted out for once and for all. If you would like me to assist with this please check out my profile section were you will find my contact details, If you send your account number and a link to this post I will gladly look into this for you.
Regards David“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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