Closing an A&L account.

ses6jwg

If you get any clueless staff, tell them they must close the PlusSaver account FIRST, cancel ALL direct debits/ bill payments, and remove any pending charges/

Only then will the account close.

masonic

ses6jwg wrote: »

If you get any clueless staff, tell them they must close the PlusSaver account FIRST, cancel ALL direct debits/ bill payments, and remove any pending charges/

Only then will the account close.

They couldn't close mine in branch even after a 20 minute call to "head office". My PlusSaver was already closed and I'd even gone to the trouble of deleting all of my direct debits and bill payments, knowing these might trip them up. I eventually got the call centre to agree to do it after telling them all about the mess the branch staff made of it.

AnonymousForObviousReason

Consumerist wrote: »

I have never heard of any business which refuses to accept written notice. Seems to me that the whole legal system would fall apart if letters were an unacceptable form of communication.

As far as I am concerned, written notice of closure is irrefutable evidence of my instructions to the bank and Santander can take it or leave it. But, if they try to leave it, I'm off to the FOS as soon as I get their response. They can take their change out of that.

Yes but the amount of crud Santander inflicting on people at the moment would you really want to spend all that time and hassle cleaning up all the mistakes even though you are legally (and in every basic common sense) right.

I am keen to do it in person (but not waiting for an appointment I'm storming in at peak time) so I can also tell them to do something ending in Off or Themselves. :A

Consumerist

Way to go ! Anonymous . . . and with my blessing. :beer:

moneysavingmarrow

I am closing mine as soon as.
What a shower of s.......
Internet banking my a.....
I expect to be able to move money around online as and when without the delays they have. Otherwise, what good is it?
They think they are going to charge me £25 for paying a dd which put me £33 over my o/d limit and a further £55 as an unautherised o/d fee!
They can whistle!
They are soooo slow to accept payment transfers in and the dosh just dissapears into the ether for a week when trying to transfer to another bank account.
This is what caused my little problem....a matter of hours.
With Barclays, you have up untill 6.30 pm to get money into the account to get your balance back within limits if you have gone over limit that day.
Not a&l. Oh no. they just put you over limit immediately.
Sick and tired of them and can't get out fast enough.

pKaTz

i sent a secure message online 2 weeks ago to close my premier direct account. yesterday i got a letter asking me to sign and return it with cheque book and cards to close it. is that normal. I have already destroyed the cards as I didnt need them.

jadex

ses6jwg wrote: »

and remove any pending charges

might be tricky...
but will have a go as am fed up with them adding £5 underfunding fee for no reason

Consumerist

pKaTz wrote: »

. . yesterday i got a letter asking me to sign and return it with cheque book and cards to close it. is that normal. I have already destroyed the cards as I didnt need them.

Normal procedure. If you have destroyed the card and cheque book then confirmation that you have done so should be enough.

Consumerist

Premier account (renamed The Santander Account) closure request sent Recorded Delivery last week. Account closed and closing statement available online today. Awaiting cheque for closing balance.

Don't know what all the fuss was about. Simples.

jen245

What address did you write to?