home access laptop help

Donnie

freyaluck wrote: »

Hi
thanks I am sure I have got rid of it before, but will try again. My laptop didn't come with a windows disk and came pre installed with loads of stuff that i dont want, but dont know what is safe to remove. it came from the home access scheme cause we were skint lol.
Cheers
Frey:)

Netintelligence Home Edition Netintelligence Ltd 11/01/2010

Click on it and choose 'uninstall'. You can do it from the CCleaner interface. Shower time.

freyaluck

Its asking for a password:mad::mad::mad::mad: that I have no clue about have tried to get it but no luck think I will have to phone them :mad:

spud17

Donnie,

I'm not sure, but I thought that I'd seen that Netintelligence is part of this Home Access scheme package.

Could it be the means by which the machine is locked down?

I was told that there are restrictions on the use of the machine, so probably not easy to uninstall, possibly against the t&cs of the scheme?

Donnie

It has a password because the children shouldn't be able to disable it. But the parent should be able to override it. I don't know anything about the Home Access scheme. So I can't make comment about it.

spud17

I don't know anything about the Home Access scheme.

I don't know much either.

I have been told by someone who looked at applying, that it comes with a lot of preinstalled software, as seen in post #5.

I was also told that, via software, there are restrictions on it's use.

This presumably is so that it is used as intended by the child (7 to 14 yo) primarily for their school work.

Bit more,

https://forums.moneysavingexpert.com/discussion/2644665

Donnie

Look here for the solution.

spud17

Donnie, not looking for an argument.

But while it is possible to uninstall it, I have been led to understand that it is a requirement of the Home Access Scheme that it remains installed.

Your link

Note: Netintelligence is not able to issue uninstall passwords to end users. These must be issued by the Home Access provider.

So, I guess you would have to persuade the HA provider that you had a case.

I wonder, if you did a complete format whether they would notice?

Does the scheme/use get monitored by HA?

After all they do give the grant for PC/laptop and internet access, primarily for school work.

Donnie

Comet have already stated that it is not a problem for them if it is un-installed.

"Led to believe" is anecdotal. It would be helpful if you could provide some written guidelines.

So, hopefully the OP can come back in order to let us know if the uninstall solution works. I don't believe that the NetIntelligence program is a mandatory install. If so, that Cheshire Cat(grinning idiot) must have been out of his mind.

spud17

Comet have already stated that it is not a problem for them if it is un-installed.

All the spokesman (Matt) says is

As the NetIntelligence software on your neighbours laptop is deemed to be an important security feature, we are unable to provide any information on how to remove this........
However should you wish to continue to remove the software from the laptop, we would advise contacting NetIntelligence directly......

And the Netintelligence uninstall page says you need to contact the Home Access provider.

I guess like me you haven't been able to find any more info on any usage restrictions, or else you would have posted.

As to my anecdotal evidence, it was not 'a bloke down the pub'.

It was actually my brother who spoke to the HA helpline, and incidentally decided not to apply, despite being eligible, so in the absence of firm links, we'll have to assume my info is duff. :cool:

Anyway the OP has seemed to have disappeared so all irrelevant.

My other questions re formatting, monitoring etc were just me thinking aloud.

Donnie

spud17 wrote: »

All the spokesman (Matt) says is

And the Netintelligence uninstall page says you need to contact the Home Access provider.

I guess like me you haven't been able to find any more info on any usage restrictions, or else you would have posted.

As to my anecdotal evidence, it was not 'a bloke down the pub'.

It was actually my brother who spoke to the HA helpline, and incidentally decided not to apply, despite being eligible, so in the absence of firm links, we'll have to assume my info is duff. :cool:

Anyway the OP has seemed to have disappeared so all irrelevant.

My other questions re formatting, monitoring etc were just me thinking aloud.

I think that you are confusing the issue even more with this post.

Putting two of Matt's comments together in that way helps with the confusion.

There is no need to contact NetIntelligence, as I have already posted a link to the correct instructions.
The variable concerned is the person who set up the login account for the program, as only they will have access to the uninstall password. A sensible security feature as otherwise the monitored children would just disable the problem otherwise.

I hope your nieces/nephews got access to a machine in the end.