Faulty DVD disc

square_bear

Hi
I was given a box-set of Films on DVD in September 2009.

I have been watching the films gradually during this time.

I have only just discovered that one of the discs does not play at all, the player showing an Error message on the screen.

Is there a glitch on the disc that can be rectified by me or do I just accept that its faulty and can never be played?

Thanks.

JasX

Does it look scratched/damaged at all?

Are you able to try it in a different model player or two?

fiddiwebb

Have you tried playing it on your computer/laptop, does it still come up with the error?

square_bear

JasX wrote: »

Does it look scratched/damaged at all?

Are you able to try it in a different model player or two?

No, looks clean enough to me.

I could put it into my computer or laptop.
Never thought of that, Thanks :money:

fiddiwebb

square_bear wrote: »

No, looks clean enough to me.

I could put it into my computer or laptop.
Never thought of that, Thanks :money:

Did you test it?

If it is still not working right, have a look at google and see if it is a commom problem for that boxset.

You could contact the film company that produced the film (there should be a uk division) explaining the problem on that particular disc.
Usually they are quite good at sending replacments out if there is problem with a disc.

What is the boxset, region and which disc ?

square_bear

I'm at work at the moment.

All I know so far is that the boxset is 'Sherlock Holmes - The Difinitive Collection' starring Basil Rathbone as Sherlock Holmes.

The faulty one is the 'Spider Woman/Pearl of Death' disc.

I'll look tonight for the region etc. and post here later.

Thanks.

square_bear

Hello again

I've just put the dvd into the computer but it won't play it.

I've tried another one that I know is a good one, and that does not play either.

There is a message saying that I need to get a Windows Media player Plug-in for £ 9.95.

Is this necessary?

23n1th

Download and install VLC player and open the discs with that the ok one will play then try the faulty disc. http://www.videolan.org/vlc/

Jenna_Appleseed

here's a good place to ask about problems with the set - apparently early pressings had heavily scratched/'gouged' discs.

http://www.zetaminor.com/roobarb/showthread.php?3478-Basil-Rathbone-Sherlock-Holmes-The-Definitive-Collection-(Optimum)&p=919795&viewfull=1#post919795

fiddiwebb

If it's Optimum Home Entertainment who released the boxset their email is......[EMAIL="is......info@optimumreleasing.com"]info@optimumreleasing.com[/EMAIL]

square_bear

Thanks to everyone who has responded.

23n1th - Thanks for the VLC download tip.

Jenna - Thanks for the link. I think I will have to contact the distributor now.