O2 Roaming Bill - £508.71 - HELP?

johnnyroper

questionabout wrote: »

Actually it IS the Networks Fault, hence why they say they would have refunded her if they contacted O2 sooner. Its not like his Wife has an option to select which Network Signal to use. Derry is a big enough place for O2 to pick up a local signal and its not his Wife's job to worry about local signals, thats what she pays O2 for.




I agree with this though. The problem here is a time issue to dispute not a roaming issue which is very clear and easy for her to prove.

Well i disagree it is not o2's fault the op did not realise what network her phone was picking up,iPhone is no different to other phones you can select network manually or leave on auto another feature is turning data roaming off so it cannot use data if not on own network.

As the op was staying with family you would think they would be aware of this problem?

O2 by saying they would refund if earlier is not accepting liability it would have been a good will gesture