PIPEX Broadband

letsbehonest

Perhaps this should go on the Vent board, anyway having within the last 4 months switched to Pipex broadband services I would like to post this "beware"
I was given the wrong information by the sales rep on the phone regarding the BB deal, I chose the free phone call package and he did'nt log it so I had to wait another month before I could use it, I was informed I would get a 2 meg download speed, not true it was 1/2 meg I was charged a migration fee it should have been free ( got a refund).By and large it works well. But here comes the BEWARE.... trying to get in contact with them is nigh on impossible they do not answer customer related emails, trying to phone them is almost impossible there is always a 10 min wait,,, or that's what the recorded message say's whenever you ring. If anyone knows another way I would be most interested.
PIPEX you STINK.

fleetmonkey76

They have a reputation for bad customer service if you look through previous posts here.

Also to be aware anyway who has xtra points it closes tommorow - if your planning a last minute "buy" with them - I would start now - my Mums been unable to login over the last 3 days - and there support lines are rammed at the minute.

Not to make any aspertions but weird how everything stops working when they will have a huge last minute influx that will cost them.

rogerramjet

Needed to ring them today to get another Migration code as AOL screwed up (see posts in AOL thread)...took me 22 minutes to get through to customer services (on hold) and I rang just before 9.00am (they are available from 9.00am) turns out they cannot just re-issue a code, they have to re-enable the account so a code can be generated..so another £23.44 cost just for the code. In all, I was on the phone for just over 30 minutes

deebee

advice to anyone considering moving to Pipex.....don't !!!

rogerramjet

On an update for anyone who may need to ring them....last night I rang again to get my migration code...after 25minutes they tell you your call will be answered soon. It was 28 minutes before I spoke to anyone. Time taken to request MAC and ask some queries 4 minutes. Don't forget to use http://www.saynoto0870.com/ to get their geographical number

fleetmonkey76

Never managed to get on to extras - my Mums thoroughly disgusted and is leaving as soon as it won't cost her anything

Did anyone successfully manage to get anything off of them recently?

newport_mick

i had pipex ring me today with a deal 8mps bb 40Gig download unlimited telephone local/national & line rental for £29.99 a month is this just waffle to get me to sign up? anybody else heard of this super deal????

georgedawes

newport_mick wrote:

i had pipex ring me today with a deal 8mps bb 40Gig download unlimited telephone local/national & line rental for £29.99 a month is this just waffle to get me to sign up? anybody else heard of this super deal????

Go with Nildram Broadband 2 package for £26.99 8 meg bb,50 gig limit and 500 free phone mins or pay 4.99 for 3000. I have just jacked Pipex for being total ars***les.I have been paying £33.99 for 2 meg bb when they are offering 8:mad: