Vodafone. Not responding. What next?

djheath

Ann_S wrote: »

The link is for Prepaymania and they are a third party seller. The phone would have to go back to them for exchange.

Vodafone would only be supplying the airtime on their behalf.

That is very weird. That link I posted definitely said Vodafone Limited when I posted it in my reply. 100% certain it said Vodfaone Limited and not PrePayMania.

I was expecting a third party like them, but saw Vodafone Limited which is why I did my edit in my reply. Very weird indeed!

Exhortation

Prepaymania's CS phone number, I suggest the OP's son ring them to solve his problems...

08456777755

eranou

The link did state dispatched by vodafone limited and also showed prepay mania as an alternative source now it shows dispatched by prepay mania with vodafone as an alternative seller.

Mr_Linnet

Thanks very much for all the replies and interest this topic has raised, I`m really pleased with all the responses and the advice being given, so thank you all very much

Yes that is the phone as per link given by djheath.

I`ve been into the local Vodafone shop this morning. Spoke to the deputy manageress who said they could deal with the situation after 7 days but only if my son wanted to send the phone away for repair.

He doesn`t want a repair, he wants a refund or a replacement.

Also attached is copy of the delivery note with our name and address blanked out.

Vodafone

Hi Mr_Linnet

Apologies for our delayed response, could you please pop a quick reply on to this thread when you get a chance to let us know whether this issue has now been resolved?

If not, and you require further assistance, our team will be more than happy to help you further.

Thanks in advance,

Espi
Web Relations Team
Vodafone UK

Mr_Linnet

Vodafone_company_representative wrote: »

Hi Mr_Linnet

Apologies for our delayed response, could you please pop a quick reply on to this thread when you get a chance to let us know whether this issue has now been resolved?

If not, and you require further assistance, our team will be more than happy to help you further.

Thanks in advance,

Espi
Web Relations Team
Vodafone UK

After reading through posts on this forum I found an e-mail address for Guy Laurance. I sent Mr Laurence an e-mail on the 20.09.2010 as of today I have not had the courtesy of a reply. Bearing in mind the shocking level of service previously afforded to me I shouldn`t really be surprised.

However in direct response to your question, my son has received a call direct to his old contract phone from someone at Vodafone saying they were sorry to learn of his problems and offered him one month free rental on his current mobile subscription. He was so fed up with the situation he settled for what he had just been offered.

I do know that unless the level of service dramatically improves in the next few months he will seriously consider moving to another provider when his current contract expires.

I in the meantime won`t be holding my breath whilst awaiting a reply to my e-mail

Vodafone

Hi Mr_Linnet,

Thanks for coming back to the thread to let us know that a resolution has been reached with your son.

I genuinely hope that things will now begin to settle down for your son and that he'll receive of service we aim to deliver.

Of course, should you require any further assistance he's welcome to get in touch with the Web Relations Team at webrelations@vodafone.com and we'll help in anyway we can.

Kind regards,

Lee

Web Relations Team

Vodafone UK

robbies_gal

how has that helped though

a free month on his old contract while hes still got a broken phone?