accident in tesco

Dizzy_Ditzy

4743hudsonj wrote: »

I always find it impossible to believe the stories where its claimed that "nobody" helps and people "step over"

Dont get me wrong i believe the general story and do sympathise but i find these things are often greatly exaggerated.

I cant believe anybody "stepping over" somebody in distress on the floor. Most would look on gormlessly or avoid them....

As for the staff, they would either do as above or would be running to notify correctly trained staff, collect first aid (or calling 999 if it was perceived to be serious enough to warrant a call)

Usually this "nobody helping" malarkey comes from the fact that not all people will help, but some (especially the staff) do.

I think that part must be made up.

Still put it into tesco but id word it as maybe they could have been faster/more efficient in checking if she was ok rather than getting first aid or whatever. OR maybe that they could have handled the accident book records better, rather than accusing them of things you cannot now to be true.

I really dont want to be rude, just want to point out that things are never that extreme and id bet good money that cctv would show staff rushed to help.

I can only pass on what was said to me. I do not for one minute think that anything is exaggerated. I know the area where the store is well. Thats exactly what people are like. Not all people it has to be said, but its not the sort of place that I would want to go to late on a Saturday night.

tbw

4743hudsonj wrote: »

I always find it impossible to believe the stories where its claimed that "nobody" helps and people "step over"

Dont get me wrong i believe the general story and do sympathise but i find these things are often greatly exaggerated. '

Unfortunately, it is not unusual for customers who are taken ill/have accidents in supermarkets to be ignored by staff and other customers! I used to work with clients who had various medical and learning disability clients and had issues in both Sainsbury and Tesco.

In one store a client had a major seizure just inside the store in full sight of several staff at the CS desk. I was on my own with the client and could not leave her to get help - the staff at the CS desk just stood watching me with absolutely no intention of coming to help ! And several customers most certainly did step over my clients legs to reach some stuff from the shelves behind!

Another client had a similar incident in another store and was lying on the floor screaming in pain - looking like a heart attack but fortunately was less serious - and again, customers just edged round her and carried on with their shopping. It wasn't until an off duty paramedic came by that I was given help and an ambulance called. Customers and staff just looked the other way.

I guess its all a variation of the psychological phenomena 'Bystander Apathy' - usually described as everyone thinking that somebody else will help but, more accurately described as 'You're on your own mate - don't expect me to help!'

brettcta

crackers247 wrote: »

i once went to Tesco and fell over a fungi.. There wasnt mush room


DO I HAVE CLAIM?

close the thread - we have a winner

forgotmyname

Get in touch with the no win no fee people. And forget about it, If you get something then all great.

BUT i wouldnt waste too much time and effort on it.

A relative injured herself on a piece of faulty equipment, Turned out she was not the 1st and the faulty item
was never replaced. She made a claim but it took a very long time to finally pay out.
Tesco are very unhelpful and have highly paid legal teams to put everything on their side.

Refused information on previous accidents due to the data protection act.
All letters took a long time to be replied to.

malkie76

Tesco are very unhelpful and have highly paid legal teams to put everything on their side.

exactly, and hence no-win no-fee people won't go anywhere near them

Optimist

malkie76 wrote: »

exactly, and hence no-win no-fee people won't go anywhere near them

Rubbish, it depends on how good a case they consider the litigant has.

sirmarcus wrote: »

OP....Suggest that you escalate and complain to Sir Terry Leahy, Tescos Chief Executive via sending him an email at [EMAIL="terry.leahy@uk.tesco.com"]terry.leahy@uk.tesco.com[/EMAIL].

Good luck and hope this helps.

The point of which would be ?

Optimist

Sandoval wrote: »

Leave sirmarcus alone.

He has limited mental capacities.

All he can do is post CEO contact details... :rotfl:

I was curious as to what he expected from the CEO of Tesco in this situation. I guess I will never know

Mankysteve

Did your partner get them to write down the accident detail at the time in there accident book and get a copy for yourself. If your partner just walked off and didnt do this and then 6 mounts later you turn around and demand compo then there just going to laugh at you.

Your partner need to prove negligence leaving a pallet on a shop floor is not necessary negligent.

Corpsebride86

As harsh as it sounds most people will not get involved now due to the "where theres a blame theres a claim!" culture.

Ive just done a first aid course, and we had it all explained to us that company first aiders are only there to look out for members of staff, its just most companies insist they look after customers and visitors too.

there are so many people now of the where theres a blame culture that if a first aider makes a mistake (remember they are only human) that common sense (they are doing their best to try and help me) goes out of the window and the injured party or their family jumps onto the backs of the first aider and tries to sue!

there is a lot of conflicting information on first aid courses so i wouldnt take the thing about the first aider as gospel, as i did one a couple years ago and was told the first aider was there to look after everyone, the more recent one told me they are only there to look after staff!

Im not the sort of first aider to ignore someone! if someones in trouble i do my best to help infact only a few weeks ago I was at a gig and someone had OD'd on something, they collapsed had a fit and landed up nearly choking on their own vomit.

Unbelieveably the staff in the bar didnt lift a finger to help me and told me off for helping as if they died or landed up brain dead (questionable really wether they could land up worse) apparently you can be held responsible! but I had already learnt at my first aid course that unless you are actually a trained medical person who chooses to ignore someone in trouble (doctor, first responder, paramedic etc) then you are covered by the good samaritan act/law

http://en.wikipedia.org/wiki/Good_Samaritan_law

as frustrating as it is most people are too scared and panicky to act in an accident for fear of repraisals and law cases afterwards.

I would definately chase it up with tescos though. their staff should of got a first aider and an appointed person there as quickly as they could! and it is i think from what I remember from when I was at woolworths, illegal not to have a first aider present on site (since that was a couple of years ago that would need checking)