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Hello. Can anyone advise me how to contact the Inland Operator <100> with TT?

I have spent 2 hours on the phone to them. They are hopepless. Cut me off or tell me to phone 0800 800 150.

When I call that number, I am connected to BT who say phone TALKTALK.

I wish I had never signed up. You don't miss BT till you haven't got them.

Comments

  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    edited 11 September 2010 at 2:56PM
    MCGONIS wrote: »
    Hello. Can anyone advise me how to contact the Inland Operator <100> with TT?

    I have spent 2 hours on the phone to them. They are hopepless. Cut me off or tell me to phone 0800 800 150.

    When I call that number, I am connected to BT who say phone TALKTALK.

    I wish I had never signed up. You don't miss BT till you haven't got them.
    Which company do you pay line rental to?

    Which company do you make your calls through?

    0800 800 150 is BT Sales but it can get you through to many/most BT departments.

    What exactly do you want?
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • MCGONIS
    MCGONIS Posts: 699 Forumite
    Which company do you pay line rental to? TALKTALK

    Which company do you make your calls through? TALKTALK

    0800 800 150 is BT Sales but it can get you through to many/most BT departments.

    What exactly do you want? TO CONTACT THE INLAND OPERATOR
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    As you pay line rental to Talk Talk, dialling 100 should get you through to 'your' operator.

    The fact that the Talk Talk operator(s) is/are hopeless has nothing to do with BT (or anybody else for that matter).

    The 'advice' from the Talk Talk operator to call 0800 800 150 was just to get rid of you.

    But Talk Talk is cheap, right?
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • iniltous
    iniltous Posts: 3,671 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 12 September 2010 at 3:52PM
    Inland Operator ?, I cannot see the point of calling 100 these days, in the past if you had trouble getting a number the operator could connect the call or arrange to get the number you were dialing tested (and reported if found to be faulty) but these days an operator connected call would cost a fortune and with so many companys offering service I would have thought any call to 100 to say I cannot get throught to a particular number would be met with either 'we can try to connect you at XX per minute and a connection fee of x' or 'report it to your service provider'...when you say Inland Operator do you mean you want to speak to BT Operator Services on 100 ?, but why would you if you are a TT customer, or just someone from TT who isnt based off-shore ?,
  • Jacks_xxx
    Jacks_xxx Posts: 3,874 Forumite
    God, Talk Talk are crap aren't they? :eek:
    Not everything that can be counted counts, and not everything that counts can be counted. Einstein
  • Sooler
    Sooler Posts: 3,113 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Jacks_xxx wrote: »
    God, Talk Talk are crap aren't they? :eek:

    Yes, very crap, something very wrong at that company.
  • Sooler
    Sooler Posts: 3,113 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    It says here ... http://www.talktalkmembers.com/forums/archive/index.php/t-5680.html
    The BT Inland Operator 100 from a BT phone line is only available to BT customers

    If you're not a BT customer, the BT operator is not a service available to you.

    You can phone 0800 800 150 for BT but they won't provide their operator service to you.

    Phone 100 and use the TalkTalk operator.

    The service provided by the TalkTalk operator is subject to TalkTalk level of service, which is crap.
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi All,

    As confirmed above the services offered by BT are not always available when connected to TalkTalk. This si confirmed in the Terms and Conditions

    As such dialling 100 will not connect to the BT Operator services but rather route to TT customer services line, if you are connected to TT equipment at your exchange.

    Regards

    Mark
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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