Suspension without getting dismissed?

Rainmaker_uk

DCFC79 wrote: »

i think teh OP started this thread to ask if susuepnsion meant the sack and the other thread was about the suspension

OK kind of makes sense. Just odd that he is now referring on this post to a previous dismissal/suspension (hearing/hanging up phones related) whereas the other post is about how he is suspended for defrauding his employer on a loyalty card...

Maybe he just has exceedingly poor luck or is an exceedingly poor employee...

Sambucus_Nigra

Rainmaker_uk wrote: »

OK kind of makes sense. Just odd that he is now referring on this post to a previous dismissal/suspension (hearing/hanging up phones related) whereas the other post is about how he is suspended for defrauding his employer on a loyalty card...

Maybe he just has exceedingly poor luck or is an exceedingly poor employee...

Actually, there are now 3 threads about this suspension.

No doubt there will be more....

lucylucky

Rainmaker_uk wrote: »

OK kind of makes sense. Just odd that he is now referring on this post to a previous dismissal/suspension (hearing/hanging up phones related) whereas the other post is about how he is suspended for defrauding his employer on a loyalty card...

Maybe he just has exceedingly poor luck or is an exceedingly poor employee...

Want to start a poll..........

alice011178

jumpycheese1 wrote: »

I felt fine that day when I started work. In the course of 90 mins my ear ache returned and I told my supervisor about it and she weren't bothered. I was there for about 3.5 hours before getting another supervisor (mine was on a tea break) and said I couldn't cope with the pain. I think I terminated about 2 dozen calls in that time.

Sorry that my prev post in this thread looked like I only terminated ONE call and got suspended. The odd call could be suspended by accident as the hold and release buttons on the phone were next to each other.

.........

I work for a supermarket for under 2 years. Today I was suspended due to fraud on my store's loyalty card. The thing is I know customers and colleagues that do it all the time.

We had self scan tills installed a couple of months ago and the trainer told us that no-one will track you if you put the maximum of bags reused when you scan your own shopping. A colleague highlighted this with a question.

So I have been caught doing this about 85% of my transactions since the ss tills went live at my store. Most of these were done in error as I find it difficult to look at the ss tills properly as my eye condition makes the glareiness worse and had an op on the eye as well last month.

Jumpy, I mean this in the friendliest and nicest possible way, but you are digging yourself into a terrible hole here. Your posts across the three threads show an awareness of the dishonesty/poor work ethic you have shown in the two jobs you discuss, but in both cases you make a number of (rather shaky) button-related excuses for why you behaved in this way. Your statement in the second quote above that "MOST" of the dodgy bag reclaims were the result of poor vision sums it all up. By using the word 'most' you admit that some of them were not, and were therefore fraudulent. Sometimes you deliberately keyed in the wrong number, sometimes your poor sight made you do it. I am very sorry to say that I don't think many people are going to believe this.

I am only highlighting this because your employer will also have noticed the discrepancy! You can't have it both ways. The same goes for the phone/ear infection scenario. I can't really believe that you would be dismissed for a problem that was the result of a valid illness. And if you were, you should certainly be pursuing some sort of legal action. You say that you terminated the calls because you couldn't hear because your ear was infected. You then go on to say that you accidentally terminated the calls because of the location of the buttons! You really need to get your story straight here.

People across the forum have given you some excellent advice, which I hope you will take. By making these excuses, you will be seen as a liar. I am certainly not making any judgements here, but you must be aware that by contradicting yourself you will be perceived as dishonest and this can only prejudice your employer against you. You simply look like you are trying to cover up one act of dishonesty with a whole load of lies, and this will not go down well with your employer.

I really hope that you manage to resolve the situation, but the only way you can do this is to hold your chin up, apologise and ensure that honesty and integrity are your best friends from this point forward. And when you apologise, make sure that you really mean it - that way, you won't end up in this awful situation again. Good luck!

boo_star

24 calls in 3.5hrs?

I know some call centres have high volume and brief calls but wow.

If the first supervisor was unsympathetic to you situation you should have escalated it to their manager.

Besides, I have worked in CC's before and every time the headset has only had one headphone side which meant it could be worn either side (although if it had been used on the side with the infection I would ask for a new headset rather than risk spreading the infection to the other side)

Failing that simply ask to be sent home or advise them you are unable to continue call work and unless their is any non call related work tell them "I am ill" and again if they refuse to accept this escalate to their manager or even HR failing that.

I was once working in a CC and had a VERY sore throat. I was unable to even complete full sentences without pausing to "gulp" as it were so approached another manager (mine was away) and they reluctantly put me on paperwork duties for the rest of the day.

Just dropping calls is unacceptable, you could at least have offered to transfer them to a colleague or said "I am sorry, I cannot hear you, could you hang up and call back.

It seems based on this that you seem to decide to take matters into your own hands rather than go down the proper channels.

SueC_2

"I'm really sorry, I'm struggling to hear you... could you speak up a little"?

"Sorry, I still can't hear you, I must have something wrong with my ear, could you hold on while I swap my headset over to my other one"?

"Gosh, sorry, I still can't hear you, please bear with me and I'll transfer you to one of my colleagues".

No?

Wintermute

I think your best chance of saving your job is to keep your mouth shut, if you're anything like this in real life your employer's really not going to be impressed by your attitude regardless of how great your track record is.

In answer to your question people do get suspended then go back to work without any sort of punishment, although you should expect some sort of punishment even if it's just a warning as you are guilty of what you've been suspended for.

laurz121

Jumpy suspension doesnt always mean dismissal but i'm afraid in your case it most likely will, should and in all honesty I hope it does.

You have a massive chip on your shoulder and think that a huge supermarket cannot operate without you.

Lets look at the facts shall we

1. You started off by telling us all that you committed fraud because the trainer had told you that you could get away with it and nobody would ever know.

2. You then pretended that part of the reason you commited fraud was because you don't have a clue how to operate the tills, you can't see the screen and even if you could read the screen you are unable to understand numbers anyway.

3. You chose to use a self serve till for yourself on approximately 40 occasions despite the fact that you apparently can't see the screens or understand the numbers.

These are the facts that you have told us and lets be perfectly honest they are laughable. I've actually just wet myself a little reading your excuses.

Let me put a few more facts to you.

1. Regardless of whether or not you could clearly see the screen and regardless of whether or not you can tell the difference between a number 9 and a number 3 (I know they are very similar numbers...) you operate these tills on a regular basis so lets cut the crap shall we. If you kept showing a dog that pressing the top right hand corner of a screen would result in a big doggy treat being dispensed then that dog would over a relatively short period learn that pressing the top corner of the screen gave him a treat and eventually you wouldn't have to tell him anymore, he'd just do it. So a dog can learn where on a screen something is but you cant? Laughable, completely laughable. If you used these screens on anything like a regular basis you wouldnt need to read the numbers, you wouldnt even need to really see the screen properly, you would simply know 'i'm using a self serve till, the 9 is in the top right hand corner, 7 in top left, 1 in bottom left and 3 in bottom right'. You would know this and would be know which of the buttons was which number, you'd only need to vaguely see the buttons and would know which each one was. To claim that you did not know this means one of two things, 1 you are lying to us and trying to take us all for fools or 2, you have some kind of mental retardation which means you don't have the ability to remember simple things such.

2. You did not have to use self serve tills, you could have gone to a manned till but on FORTY occasions you chose to use a till that you admit/claim you cannot operate. Laughable. Stop trying to take us for fools.

3. The reason that they asked who else does this is because of one thing and one thing only, when you went into your investigation you immediately said 'everyone does it'. Don't lie to us and pretend that you didn't do this because it is painfully obvious that you did.

You commited fraud, you knew all about it and CHOSE to do it. You have refused to accept any responsibility and have instead tried blaming it on all sorts of laughable illnesses. You have displayed arrogance beyond belief and I quite frankly hope that the outcome of your investigation is that your employment is terminated and the job given to somebody who is a better person than you.

I'm sorry if that is harsh but your attitude has been nothing short of disgusting and I would not want you working for me, with me or even serving me in a supermarket.

boo_star

I've ignored all your pertinent points because..

A) Its 01:30am

and

It's 1:30am

IMO Jumpy you have two choices.

A) Speak to the manager involved (they have to give you a point of contact) and offer your resignation on the basis of a "neutral" reference (He worked from 2002-2003 as a Customer Service Operative at Company A)

Fight it to the bitter end, if I could go to WillHill or LadBrookes I wouldn't bet on you keeping your job. You ARE dispensible and using medical reasons is even worse, it shows you are incapable of performing your job properly and can easily be dismisssed.

THIS IS MY OWN OPINION

Phone the manager and ask if you can resign with a neutral reference (Person X worked for Company Y from Blah to Blah)

I know in the current job market it is hard to find a job, but it will be almost impossible with a firing on your record.

EDIT: I'd advise you to look for jobs in less stringent environments but supermarkets are about as easy as it gets.

robby-01

jumpycheese1 wrote: »

I felt fine that day when I started work. In the course of 90 mins my ear ache returned and I told my supervisor about it and she weren't bothered. I was there for about 3.5 hours before getting another supervisor (mine was on a tea break) and said I couldn't cope with the pain. I think I terminated about 2 dozen calls in that time.

Sorry that my prev post in this thread looked like I only terminated ONE call and got suspended. The odd call could be suspended by accident as the hold and release buttons on the phone were next to each other.

What a loser ,never your fault.I will bet your a joy to work with.
Employment is a privelige not a right.You dont seem to take things very seriously