Buyer claiming item not recieved

Speculator

I would just give him a refund and forget it. Say the item has been returned damaged so you can't send it.

sara1980

Another update on this saga as it has become now !!!

I enailed the buyer & advices them that i was not prepared to send the parcel to an address other than that registered with paypal.
The buyer then emailed me back & stated that addr they want it sending it to is the addr regged with paypal. And if i was going to be awkward they want a full refund.....
I have checked on my ebay checkout & on the paypal payment & the addr is the one that I have sent it to.
I have advised buyer of this & that I am not being awkward.
I have had a reply stating that they WANT & NEED it posting to the other addr or they want a refund as they have now been waiting over 2 weeks.

Am I in the worng here by not sending it to the other address & am I being awkward by not doing this aswell.

Should I just give the refund? as I think whether they get the parcel or not I am going to end up with neg feedback.

PLEASE HELP !!!

frivolous_fay

Refund them. They sound like a total pain in the butt.

Tell them the whole situation is due to them having an incorrect address listed in paypal. Or if you don't want to aggravate them further... don't say that

sara1980

frivolous_fay wrote:

Refund them. They sound like a total pain in the butt.

Tell them the whole situation is due to them having an incorrect address listed in paypal. Or if you don't want to aggravate them further... don't say that

I don't think anything I say could aggrevate them any further

it just annoys me, i'll end up with a neg feedback due to all of this & I have co-operated as best as i can, they just don't seem to appreciate the time it takes :mad:

frivolous_fay

If they do, leave a follow-up, along the lines of:

Hard to deliver when paypal address is wrong. No cooperation, beware!

Then neg em

sara1980

a friend of mine said why don't i report them to ebay....can i do this & what would my reasons be ??

ViJay_3

sara1980 wrote:

a friend of mine said why don't i report them to ebay....can i do this & what would my reasons be ??

Incorrect contact details would be one thing!

frivolous_fay

Strictly speaking, his details may only be wrong for his paypal details... his email and phone number in his ebay account may be correct.

sara1980

i have checked the contact details on ebay & paypal & they are both the same...

sara1980

if i was to report them to ebay, how would i go about it??

i have just been having a look & all i can find is unpaid item, item recieved & item not as described.