18185 Direct Debits

savetilibleed

I have been with 18185 only a few months and my first DD is indicated as £1.54 and will be taken 'on or immediately after' that date. This is the 4th working day after and it doesn't yet appear on my statement. Is this normal for 18185? Will it take a long time or not happen? The DD got set up under Connect Telecoms and the info on the 18185 site says the same.

Heinz

Yes, up to 10 days later in my experience.

savetilibleed

Heinz wrote: »

Yes, up to 10 days later in my experience.

Ah OK, thanks. I'll sit on my hands and wait!

swagman

Agreed. The dates can vary quite a bit.

But in two years with them I have never had need to query a bill.

brewerdave

I've been using 18185 for 16 months now - in that time I've had 5 bills issued at between 2 months and 5 months frequency - no idea looking at the amounts as to what triggers the raising of an invoice, and the invoice date has been up to 8 days after the date mentioned in the email.

savetilibleed

brewerdave wrote: »

I've been using 18185 for 16 months now - in that time I've had 5 bills issued at between 2 months and 5 months frequency - no idea looking at the amounts as to what triggers the raising of an invoice, and the invoice date has been up to 8 days after the date mentioned in the email.

You mention an email. I didn't get one. I just happened to look at my account on 18185 and saw the invoice had just been raised (dated 03/09/10). Should I have got an invoice? I still don't have the money taken from my DD, though I realise from other replies it is still relatively early!

MoneyLovesCompany

All my emails to this company get returned as undeliverable.

Last year VAT was charged at 17.50%, when it should have been 15%, so I have overpaid, as has everyone else, no doubt.

And a few months ago I received an invoice which was higher than the total of the charges. OK, it was only 6 pence but it is still an error and multiply that by all their customers and I'd imagine that's a pretty penny.

Other than that, I am happy with the company which is why I continue to use them but I am obviously unhappy with the above overcharges.

MoneyLovesCompany

swagman wrote: »

Agreed. The dates can vary quite a bit.

But in two years with them I have never had need to query a bill.

But before patting yourself on the back, maybe you should see what VAT rate they charged you last year. Was it 15%?

And if you had wanted to query a bill, like me, maybe the emails would have come back as undeliverable.

brewerdave

savetilibleed wrote: »

You mention an email. I didn't get one. I just happened to look at my account on 18185 and saw the invoice had just been raised (dated 03/09/10). Should I have got an invoice? I still don't have the money taken from my DD, though I realise from other replies it is still relatively early!

savetilitblleed -Yes,I receive an email when the invoice is raised.Have you got the correct email registered??

Just looked back at my (admittedly small) invoices - I've been charged VAT @ 17.5% since January but the earlier invoices last calendar year were @ 15%:money:
I've also checked 3 of the invoices for correctness vs calls made - all OK

notbritishgas

sdestinyp wrote: »

All my emails to this company get returned as undeliverable.

Last year VAT was charged at 17.50%, when it should have been 15%, so I have overpaid, as has everyone else, no doubt.

And a few months ago I received an invoice which was higher than the total of the charges. OK, it was only 6 pence but it is still an error and multiply that by all their customers and I'd imagine that's a pretty penny.

Other than that, I am happy with the company which is why I continue to use them but I am obviously unhappy with the above overcharges.

Can confirm that the relative invoices on my account for the period last year were charged correctly at 15%.

savetilibleed

brewerdave wrote: »

savetilitblleed -Yes,I receive an email when the invoice is raised.Have you got the correct email registered??

Hi thanks, yes I do have the correct email address registered with them. Being a gmail address that I have delivered to Outlook, I wonderered if it had gone to gmail Spam. Logged on there again to check - SPam there from that period but nothing relevant. Maybe I'll try 18185's online form to make the enquiry.

Does everyone get an email when an invoice is raised??