Credit Card Company taken payment for £5500 instead of £500

Fiddlestick

chattychappy wrote: »

Fair enough. Rather than fight the battle, I'd rather avoid the crap service in the first place - hence no DDs.

So no phonecall at all for me!

Heh, that works too

Mrsacj

chanz4 wrote: »

what inconveniance have you had that cost over £50

£50 is 1% of the amount they took in error - if I failed to pay them £5000 would they have charged me 1%? I think it would have been significantly more than that plus £12 fee.

If they had returned the money on Tuesday when I raised it I would have been happy - but it took me 3 days and 7 phone calls to resolve. Each time I spoke to someone I was told something different.

Mrsacj

Further update - after sending a very lengthy letter explaining all my issues - which started when they stopped my card in June, then fraudulent use (which I suspect was related to card being stopped/released in June), then this mess - I got a phone call offering a further £150! Not recieved it yet - but in theory I'm now a happy customer again!