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Credit Card Company taken payment for £5500 instead of £500
Comments
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Well almost. It's a Lloyds TSB Airmiles card and I pay it from a different bank, so they couldn't transfer the money there. But as I have a joint account with Lloyds they have put the money into that account. All I have to do now is write myself a cheque and pay it in to the right account........... and decide if this is the final straw with Lloyds and take my business elsewhere!
I would have asked the bank that you paid it from to indemnify you so that the money was returned there, but it looks like you got a result in the end
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The lovely lady transferred the money immediately plus £50 to cover any bank charges and £50 for my inconvenience. I don't think £50 covers my inconvenience but at least I've got the money back and it's the end of it.
....and decide if this is the final straw with Lloyds and take my business elsewhere!
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On the basis of this, I'd keep my account there. Frankly whenever banks up people get the runaround.
Personally I don't sign direct debits exactly because of this situation - whatever they say about the "direct debit guarantee", it is still your hassle to get mistakes sorted. It was a struggle, but at least you got to speak to someone nice and she offered a bit extra.0 -
I finally spoke to someone sensible this afternoon instead of the numpties who kept ringing me assuring me there had been a system 'blip' and no other customers had been affected.
I kept trying to explain that why and how it happened was an internal matter and I just wanted my money back!
The lovely lady transferred the money immediately plus £50 to cover any bank charges and £50 for myinconvenience . I don't think £50 covers my inconvenience but at least I've got the money back and it's the end of it.
Well almost. It's a Lloyds TSB Airmiles card and I pay it from a different bank, so they couldn't transfer the money there. But as I have a joint account with Lloyds they have put the money into that account. All I have to do now is write myself a cheque and pay it in to the right account........... and decide if this is the final straw with Lloyds and take my business elsewhere!
Thanks for all the advice though.
I think you did pretty well out of it, £50 for bank charges (you possibly will have none as they increased your O/D limit) and £50 inconvenience (I doubt you spent £50 on phone calls and transport to the bank).
On the other hand I would still probably write a letter of complaint as obviously until they got it right, they did advise you incorrectly.
Well done on getting it sorted though :T0 -
chattychappy wrote: »Personally I don't sign direct debits exactly because of this situation - whatever they say about the "direct debit guarantee", it is still your hassle to get mistakes sorted.
It just takes one phonecall...0 -
Fiddlestick wrote: »It just takes one phonecall...I did call my bank to tell them what happened but all they did was increase my overdraft! I'll try them again today.
Apparently, it didn't.
The so-called "Direct Debit Guarantee" is a bit like insurance. It sells peace of mind, but when you come to make a "claim" it's never as simple as the marketing suggests.0 -
chattychappy wrote: »Apparently, it didn't.
The so-called "Direct Debit Guarantee" is a bit like insurance.
It's not like insurance at all - it's a legally binding promise that members MUST uphold.It sells peace of mind, but when you come to make a "claim" it's never as simple as the marketing suggests.
It really IS as simple as the marketing suggests.
The problem is that people are too easily fobbed off by:
a) Customer services staff that don't know about it
b) Customer services staff that can't be bothered
c) Customer services staff that lie about how long it takes
I have had to claim under the DD guarantee on several occasions and I can promise you that it really is as simple as standing your ground with the bank and insisting that they return their money as per their promise.
They may complain, they may lie about it saying "several days", or lie about having to "ask the other party to return the money" but if you stand your ground and INSIST that they return the money then they WILL.0 -
what inconveniance have you had that cost over £50Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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Fiddlestick wrote: »It's not like insurance at all - it's a legally binding promise that members MUST uphold.
As is insurance a legally binding promise. The similarity is it's promoted as something offering peace of mind and with a promise that is rarely called upon. Then when it is, just as with insurance you are dealing with a financial institution who will fob you off as best they can.Fiddlestick wrote: »The problem is that people are too easily fobbed off by:
a) Customer services staff that don't know about it
b) Customer services staff that can't be bothered
c) Customer services staff that lie about how long it takes
I have had to claim under the DD guarantee on several occasions and I can promise you that it really is as simple as standing your ground with the bank and insisting that they return their money as per their promise.
They may complain, they may lie about it saying "several days", or lie about having to "ask the other party to return the money" but if you stand your ground and INSIST that they return the money then they WILL.
Sure, if you're happy to "stand your ground", hang on the phone, deal with customer services who are poorly trained, not get fobbed off easily.
But you wrote:Fiddlestick wrote: »It just takes one phonecall...
Yep, some phone call!0 -
chattychappy wrote: »
Yep, some phone call!
But it's still one phone call.
No wonder us British have a reputation for being so willing to accept crap customer service!0 -
Fiddlestick wrote: »But it's still one phone call.
No wonder us British have a reputation for being so willing to accept crap customer service!
Fair enough. Rather than fight the battle, I'd rather avoid the crap service in the first place - hence no DDs.
So no phonecall at all for me!0
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