A&L Santander charges

vix2000

I have just been charged £60 for the privilege of A&L paying a dd for my tv licence of £12.12. It consists of 25.00 unpaid item fee, £25 paid item fee and £15 unarranged od fee. I went 75p overdrawn.

I know the halo brigade will jump on board saying I should run my account more efficiently, and I hold my hands up that I made a mistake, but I think £60 for going 75p over on 1 day is a bit excessive. If they had refused it and not paid it it would have saved me £25. This has screwed my budgeting for this month,

callum9999

How can you get an unpaid fee and an unauthorised overdraft fee? Surely it was either paid, so overdraft fee, or wasn't paid, so unpaid item fee? And what's a paid item fee?

I'd imagine you have a very good argument to get at least one of those charges back, and if you call up apologising, accepting it was your fault and you will make sure it never happens again, they might even refund them all.

jambosans

Something else must have failed, otherwise you would only have a £25 Paid Item Fee + £15 Unarranged Overdraft Fee = £40. I'm going by your post, not prior knowledge of Santander charges.

Do you have a question? If not, surely the Praise, Vent & Warnings Board is a more appropriate place to post?

vix2000

callum9999 wrote: »

How can you get an unpaid fee and an unauthorised overdraft fee? Surely it was either paid, so overdraft fee, or wasn't paid, so unpaid item fee? And what's a paid item fee?.

Thats what I can't work out. It is all itemised like that in writing and the only reason I went 75p over is because they had taken a £5 fee out. There is nothing else going out that has not been paid.