royal mail

popadom

Hi

royal mail have lost my package (worth 239) from ics... i was wondering what my rights are
it was first class (i didnt know you can only claim 40, the guy at the till didnt tell me... )

i was wondering what i can do ? royal mail have said "not our falut" when it is...

gordikin

Who is ics? It's not RM's fault you sent it uninsured.

DCFC79

gordikin wrote: »

Who is ics? It's not RM's fault you sent it uninsured.

this is his thread form other day

popadom

gordikin wrote: »

Who is ics? It's not RM's fault you sent it uninsured.

i wasnt aware the had insurance limits... i wasnt told this at the counter..

Mankysteve

ignorance is no defence. You have to pay extra for more cover and send recorded.

gordikin

rgay1992 wrote: »

i wasnt aware the had insurance limits... i wasnt told this at the counter..

Did you ask?...I suspect not!

JCS1

Mankysteve wrote: »

ignorance is no defence. You have to pay extra for more cover and send recorded.

Recorded would have been no use in this case - it has the same compensation limit as normal post of £41 (100 x 1st class stamp). It should have been send special delivery.

Dr_Cuckoo3

DCFC79 wrote: »

this is his thread form other day

rgay1992 wrote: »

I did ask for those red or grey notes with a royal mail stamp, I think proof of postage, but the guy said he ran out. So I went on my way
.

He did't even obtain a (free) certificate of posting _party_

and now he complains the item is lost - and it cost £239 :beer:

cyberbob

Dr_Cuckoo3 wrote: »

He did't even obtain a (free) certificate of posting _party_

That wouldn't have helped. The RM in most cases wont even refund the £41 COP covers you for if the value is higher than that because as far as they are concerned you have sent via the wrong postal method (Which you have)

Dr_Cuckoo3

cyberbob wrote: »

That wouldn't have helped. The RM in most cases wont even refund the £41 COP covers you for if the value is higher than that because as far as they are concerned you have sent via the wrong postal method (Which you have)

Is this hidden somewhere on Royal Mail's website then or is it something they only mention after the event ?

because I can only see mention of "valuables" and 100 x first class stamp for non "valuables"

It is unforunate that the "guy at the till" didnt tell him "he can only claim £40" and the guy also ran out of "those red or grey notes with a royal mail stamp, I think proof of postage"

popadom

Dr_Cuckoo3 wrote: »

He did't even obtain a (free) certificate of posting _party_

and now he complains the item is lost - and it cost £239 :beer:

Firstly , im a woman ...im a bit peed off that im being called a man....

secondly, i did ask for a certifcate-thats what i meant by"red/grey" paper... the man at the till (it is a small shop with a post office) said he didnt have any..

And thridly i did say the value, but he still said royal mail will compensate if lost for the value...