Royal Mail Slow

smsmasters

I ordered two things on the internet:

-Some cathode lights from ebuyer, it was dispatched via 1st class royal mail on Thursday 21st September

-A USB mini xmas tree from a seller on ebay.co.uk, it was dispatched via 2nd class royal mail on Sunday 24th September. EDIT: Received 27th September

These items have not arrived yet, I'm getting worried now... Shall I keep on waiting or have my packages been lost? :mad: I've already complained to ebuyer. What should I do now?

Usually my orders from the internet arrive always on time, I wonder what could be wrong...

RedLetter

smsmasters wrote:

I ordered two things on the internet:

-Some cathode lights from ebuyer, it was dispatched via 1st class royal mail on Thursday 21st September

-A USB mini xmas tree from a seller on ebay.co.uk, it was dispatched via 2nd class royal mail on Sunday 24th September.

These items have not arrived yet, I'm getting worried now... Shall I keep on waiting or have my packages been lost? :mad: I've already complained to ebuyer. What should I do now?

Usually my orders from the internet arrive always on time, I wonder what could be wrong...

It's worth checking when the items arrive that they were dispatched on the date they say it was! Have you dealt with these suppliers before? I get things quicker from USA than I do from some ebayers here!!!!

Astaroth

Yeah... first thing would be to doubt the senders are actually sending them when they claim. The item sent on Thurs should really have turned up by now however a 2nd class item on Sunday (so probably collected on monday) is still within the normal timeframe

smsmasters

RedLetter wrote:

It's worth checking when the items arrive that they were dispatched on the date they say it was! Have you dealt with these suppliers before? I get things quicker from USA than I do from some ebayers here!!!!

Yeah, I've bought from ebuyer last may, spent about £600 and it arrived on time with city link. I'm not sure why there's a delay this time.:mad:

smsmasters

Does Royal Mail give 15 days allowance? I thought it was 10 days?

We are sorry that you have not received your order from Ebuyer but we ship in good faith that the couriers will get the goods to you on time. Our aim is to meet or beat our expected delivery times for our customers and I can only apologise for this inconvenience.

However, Royal Mail will not enter into any investigations with us until 15 working days have elapsed. we have to abide by this policy.

Please do not hesitate to contact us again should you have still not received the order after this time has elapsed and we would be able to submit a claim for you for either a refund or replacement goods.

Kind Regards

Ebuyer Customer Support Team

smsmasters

This is taking the !!!!!! now. My USB Xmas Tree arrived today. So 2nd class is faster than 1st class LOL?

RAMBLER

Royal Mail seriously annoy me. I don't send anything without proof of postage these days. The amount of postage that gets lost is crazy

parkemitch

Noone yesterday got any post .. even our neighbors, I finally got post today but delivered at 2.20pm yes 2.20 !

Post has been really slow lately , an important letter was sent to me last thursday/friday but only arrived today.

very unhappy with there service lately !!!

smsmasters

Maybe there's something going on? Didn't some guy get his job back with the royal mail even though he did something wrong? It was on Sky News, I can't remember.

parkemitch

smsmasters wrote:

Maybe there's something going on? Didn't some guy get his job back with the royal mail even though he did something wrong? It was on Sky News, I can't remember.

He was telling people how to stop junk mail I thought that was good lol

smsmasters

But anyway, is it 15 or 10 days before an item can be considered lost?