Nationwide secure messages - do they ever reply?

Wig

Just a note to say, I was impressed with the Yorksire web site where (for ISA's at least) you can request a call back "when do you want to recieve the call?" "Now", "in 5 mins", etc etc. I chose now and got a call in less than a minute! Outstanding!

I can't remember if it is a facitility for other services such as normal customer services enquiries.

telly-addict

I posted a query via Secure Messages also and never got a reply. I phoned Swindon and they were unable to help either.

It concerned the policy regarding paying in cash in coins into a Flex account. I'd been advised I could only pay in 6 (no more, no less) bags into my account. It seemed very odd at the time, especially as the teller said it was due to lack of space! I wondered how paying in 6 rather than 1 bag helped if they had lack of space but she was adamant.

Finally I went back to the branch and asked someone else, who said it was up to 5 bags - which made perfect sense. Sorry for the rant but it was very frustrating. I have been with Nationwide for years now and am very happy overall with the service.

Ellie2758

I sent Nationwide a secure message months ago and never got a reply.

I agree that the branches are ridiculously busy these days, I try to use the cashpoint for most things but cant use it for ISA transactions and also cant seem to transfer cash online from Flex account to ISA.

Ellie

Milarky

Ellie2758 wrote:

I sent Nationwide a secure message months ago and never got a reply.

I agree that the branches are ridiculously busy these days, I try to use the cashpoint for most things but cant use it for ISA transactions and also cant seem to transfer cash online from Flex account to ISA.

Ellie

You can request to add any account [Nationwide ISA?] to your list of available accounts and once it is there you can make an online internal transfer - which is instant of course.

If you hold an ISA with someone else it you can probably send a payment via BACS as long as it has the correct format to do this

Paul_N_4

Also have had about 20% of my secure messages go unanswered at Nationwide.

Utterly disapointed with their online banking service, have been unable to view my credit card transactions online since I joined 2 weeks ago. A company wide issue that they say they are addressing as a high priority, but with this basic service down for at least 2 weeks, either their tech support team don't understand what high priority means, or they're about as much use as a bunch of traffic cones!

Poor all round online service. The proceedure for paying CC bills is unbelievebly complicated (you have to open a Nationwide flex account in order to transfer money into it and then transfer from the flex account into your CC account). Compare this to most online services where you just use your debit card to pay your CC balance.

But back to the main topic, secure messages are not always answered, and are in the whole, very unhelpful. Admittedly, most of mine have been complaints, but I have experienced lots of autoresponses (pre written messages they just edit with your name), which are just insulting.

Voyager2002

Yes, secure messaging lets down what is otherwise an excellent operation.

What really annoys me is that secure messaging does not reach their credit card people. The advice to call their help desk is really useful when you are out of the country -- and their products are particularly appropriate for foreign travel.