Thomas Cook Ticket Delivery Worry

johnne_2

Hello, we are due to fly to the USA on a Thomas Cook package early morning on Monday 13th. Despite repeated prompts with the local agency we booked through, the tickets and iternary have not yet arrived. We were advised this would be 7-10days before travel and have been chasing them daily for the last few days only to be continuously told they will be here tomorrow. I think we are being given the run around by the agent and they will not put us through to someone else to progress the concern.

Until we have the ticket references we cannot book seats or complete the API.

The holiday is fully pre-paid and has been booked since February.

Has anyone else had this issue or booked through Thomas Cook and not had the travel documentation delivered in time?

As a worst case and the tickets are not delivered in time (which would be Saturday to the agent) is there anything we can do beforehand to ensure our subsequent claim against Thomas Cook or our credit card or travel insurance can easily be validated or would I be better resorting to a solicitors advice?

Help and advice appreciated. The irony is that we went for a package deal as a low stress option and having been 'ash clouded' for a holidayin April.

J

HXDave

what type of 'flight' are you going on? is it a package holiday flight (charter, usually to Orlando or Vegas), or are you on a scheduled flight?

if you are on a 'charter' flight, you should (or your agent should) be able to ring either the charter airline or Thomas Cook's in order to book seats.

If you are on a 'scheduled' flight, as your travel agent to get the airline 'PNR' (Passenger Numerical Record), also known as a LOCATOR, or airline booking reference. Then, again depending on the airline booked, you should be able to go through to the airline website to pre-book your seat (again, this may depend on the type of ticket that has been issued).

Either way, this should not affect your ability to process your API / ESTA, as you should have all the required details anyway.

Hope this helps, and have a great holiday.

johnne_2

We have already tried this using codes provided by the travel agent, neither of which work. We cannot understand why this cannot be provided as we are travelling via scheduled flights BA/ Virgin. This is what started the alarm bells ringing a couple of weeks ago.

J

delwynshd

The ticket would most likely just be Etickets

I would go down to Thomas Cook and demmand them they are just fobbing you off by the sounds of it

Del

BillTrac

HXDave wrote: »

b
Either way, this should not affect your ability to process your API / ESTA, as you should have all the required details anyway.

You don't need the travel info/details to complete the ESTA. So one less thing off of your to-do list(unless you have done it already)

johnne_2

Yes the ESTA we managed no problem ourselves a while ago.

HXDave

if the travel company have given you the codes, then there are a few different things that need to be looked at. the travel company may have provided what is known as a GDS reference. GDS is a central reservation system used by agents, operators & airlines around the world. if they have given you this code, and you try to put this into the airlines website, then it wont recognise the booking. More likely than not, you will need to go through to:

https://mytripandmore.com/mtamlogin.aspx

This is mytrip & more, and is one of the more popular ones to use. try the above link, putting your code in and surname, and see if this helps.

regards

peachyprice

Are you flying BA or Virgin?
With some BA tickets you can't choose your seats until you check-in 24 hours before departure, unless you want to pay £20 each, each way.

HTH

pipsi_2

I'm in the same situation with Thomas Cook, i fly on a package holiday to Cuba on Wednesday 15th, when i booked i was told my tickets would be in to collect two weeks before my holiday, which was Wed 1st. I called on Saturday to see if my tickets had arrived as i hadn't had a call to say they were ready to collect. Someone called me back to say that there had been some delay because of the bank holiday, the girl who rang had chased them up and had been told they would be in by Wed 8th at the latest. I had a call today to say that the tickets wouldn't arrive into the branch on time so i would have to call in to pick up a letter and take it with me to the airport and pick up my tickets at the airport. I'm really annoyed, i have a feeling there's more to it but they seem to be a bit evasive when i ask what the problem is. I plan to get to the airport really early anyway because i want to miss rush hour traffic so it's not too much trouble but it's still annoying that i have to travel a 30 mile round trip to the travel agents to pick up a piece of paper instead of my tickets. I'm tempted to ask them to just send the letter in the post but i don't want to risk it getting lost in the post.

babyfruitella

pipsi wrote: »

I'm tempted to ask them to just send the letter in the post but i don't want to risk it getting lost in the post.

Tell them to send the letter special delivery, which has a next day guarantee. Its the least they can do.

pipsi_2

babyfruitella wrote: »

Tell them to send the letter special delivery, which has a next day guarantee. Its the least they can do.

I did think of that but wasn't sure if they would, it's worth a try though, might give them a ring today. I still have paperwork that they need because i booked it over the phone so they sent me some things to sign, because there was only a few days between booking and when they said my tickets would originally be in they said i could just drop these in when i collected my tickets. I could just send them instead if they agree to sending the letter by special delivery. The only problem there is that there isn't anyone in the house during the day so i would end up having to drive to the post office sorting centre to collect the letter, but it's only a few miles away so not as far as travelling to the branch.