Is my mobile provider about to break the contract?

version2014

Hi all,

With a mobile provider and after getting a shocking bill today went over my minutes first time ever in 18 years, to be charged 30p per minute.

Anyway I was told today that my contract which has unlimited data is about to be changed in October to a set amount of data. If I signed a contract and they then change it does this mean they have broke the contract? And if so could I then freely leave the lovely people who provide my mobile service?

Also is 30p per minute a lot if you go over your free minutes?

BigLee_24

Does the contract actually have 'unlimited' data or is it subject to a fair usage policy?? A lot of networks are only starting to offer around 1G internet usage on contracts now as they have the ability to be used as a means to access the internet from your computer (agreed a lot slower than home broadband). My contract says 'unlimited' internet but in the small print has a fair usage policy.......

Exhortation

T&Cs in contracts allow for reasonable changes. Your network provider will claim that the change to your data allowance is reasonable, whereas, I'm sure, you will claim it is unreasonable and therefore will seek termination of the contract. Personally, I don't use a lot of data (less than 100mb per month) so I am unaffected by these changes and have no point of reference to say which side I believe is right.

If 30p a minute is what is stated in your contract as the price you pay if you go over your allowance then the question of whether it is "a lot" or not is moot. It's what you agreed to and the network aren't liable to change or waive it.

version2014

BigLee_24 wrote: »

Does the contract actually have 'unlimited' data or is it subject to a fair usage policy?? A lot of networks are only starting to offer around 1G internet usage on contracts now as they have the ability to be used as a means to access the internet from your computer (agreed a lot slower than home broadband). My contract says 'unlimited' internet but in the small print has a fair usage policy.......

Yes like you I believeit has a fair usage policy, I will need to dig it out and check this.

version2014

Exhortation wrote: »

T&Cs in contracts allow for reasonable changes. Your network provider will claim that the change to your data allowance is reasonable, whereas, I'm sure, you will claim it is unreasonable and therefore will seek termination of the contract. Personally, I don't use a lot of data (less than 100mb per month) so I am unaffected by these changes and have no point of reference to say which side I believe is right.

If 30p a minute is what is stated in your contract as the price you pay if you go over your allowance then the question of whether it is "a lot" or not is moot. It's what you agreed to and the network aren't liable to change or waive it.

The reason I ask about 30p was more wondering what other people pay, I wouldn't expect them to change or waive it. They are a bsusiness afterall and there to make money. Came as a shock thats all that they managed to find £70 of extra call charges.

Arghhhh

AlexisV

You would have ground to terminate the contract without having to pay off the remainder. Have a look a the Vodafone advice on Bitterwallet.com