electric meter not been working

1888

got a bill from scottish power saying i was £600 in credit,good news but realised meter hadnt been read so thought i would phone up to give them a proper reading, turns out my electric meter not been working from april 09.
so lady said they will fit new meter on friday coming & for next 2weeks they will see how much i use, take an average towork out what i usedfor last 18months , does this sound right or should i object to this as dont think itll work in my favour????

dannymccann

Use as little electricity as possible and you will be quids in, surely? Sounds like a very generous offer, usually they use the national average so in some cases (us at 5kwh a day) it would prove VERY expensive!

Ms_Chocaholic

move out for two weeks from the date they fit the new meter

dell12

How can she tell the meter hasn't been working?

As previously said though it seems like a generous offer. Make the reading low, but not too low or they'll be suspicious.

maxmycardagain

dannymccann wrote: »

Use as little electricity as possible and you will be quids in, surely? Sounds like a very generous offer, usually they use the national average so in some cases (us at 5kwh a day) it would prove VERY expensive!

5KW? a day?

in 10 days weve used 168 day units @ 9p and 39 night units at 4p

total 207 units £16.68, TWENTY units a day!

is a neighbour plugged into our leccy?

macman

Doing the estimation in September is a lot more advantageous than doing it in January-you should should be quids in!
But how long are they giving you to pay off the arrears?

maxmycardagain

1888 wrote: »

got a bill from scottish power saying i was £600 in credit,good news but realised meter hadnt been read so thought i would phone up to give them a proper reading, turns out my electric meter not been working from april 09.
so lady said they will fit new meter on friday coming & for next 2weeks they will see how much i use, take an average towork out what i usedfor last 18months , does this sound right or should i object to this as dont think itll work in my favour????

you messed up

you shoulda asked for the £600 back telling em youve moved out, then got your supply in a new name and then reported the fault.....

:beer::beer::beer::beer:

1888

they know the meter aint workn as still the same reading from april09, shouldnt get arrears as been paying each month by d/d.

Scottish_Power

Hi 1888

Sorry to hear about your situation. This is why we recommend to customers to check the meter readings we use to bill the account with those actually showing on the meter.

Like you have been advised, doing an average over two weeks in September will work out in your favour as you will certainly use more on the night rate over the colder months. We can only back bill your account 12-months to ensure that we comply with the Energy Retail Associations Code of Practice for Accurate Billing.

Have you been with SP for a long time? If so and you are unhappy with the consumption proposed, you could ask that we review the consumption on the meter before it stopped recording.

Let me know if you have any further questions and I will be happy to help.

Kind Regards

Colin

Premier_2

1888 wrote: »

they know the meter aint workn as still the same reading from april09, shouldnt get arrears as been paying each month by d/d.

Your regular payments will certainly be used to offset any amount owed.

But the regular amounts amounts paid may or may not cover the cost of the consumption they consider you have actually used.

Also, whilst the 12 month back billing policy may apply, it would only apply insofar as it won't allow the supplier to charge you any extra for a period exceeding 12 months before they were aware of the error. Unfortunately that does mean the fact you've already possibly paid for consumption before that 12 month limit doesn't mean you'll get it refunded.

davidgmmafan

To be honest it sounds like you are being treated fairly, its not your fault but its not the companies fault either. I believe they would err on the side of caution with the estimated usage as its just begging for a complaint and, when push comes to shove, they can never know what you have used in that period.

Glad to see common sense may prevail (for once).