Tesco iPhone issue

zoosh

So...where do I start! Iam on the 12month 20per month deal...

My latest problem with Tesco is that ive been charged for stupidly long calls I didnt make! :mad: That 01928 is an alternative to Tesco mobile apparently. I made the £7 call, but certainly didnt make the other one! Tesco are looking into it for me. What a pain



The Tesco billing dept said they would be willing to pay 50% of my bill...which iam still not happy about as there is no way that I made that 18hour call! Can anyone offer any advice on the matter?

Oscar_The_Grouch

Hi there

Look at the dates and times of the calls. The dodgy 18 hour call was just before 6pm, but there was another call at half past midnight. How did you make a call to 4455 if you were already 6 hours into an 18 hour call?

lbaxx

Well, from what I can tell from your bill, there is no way you could have made that first call for that amount of time, as you made a call to 4455 about 6 1/2 hours after the first call (unless I am reading your bill totally wrong !)
Obviously, there is a problem Tesco's end.
Hope you get i sorted, but I would totally refuse to pay any of it.

johnnyroper

zoosh wrote: »

So...where do I start! Iam on the 12month 20per month deal...

My latest problem with Tesco is that ive been charged for stupidly long calls I didnt make! :mad: That 01928 is an alternative to Tesco mobile apparently. I made the £7 call, but certainly didnt make the other one! Tesco are looking into it for me. What a pain



The Tesco billing dept said they would be willing to pay 50% of my bill...which iam still not happy about as there is no way that I made that 18hour call! Can anyone offer any advice on the matter?

may sound a stupid question but what is the alternative number for? my o2 bill shows the number exactly as i dialled it so why would tesco change it? seems like it can be very difficult to keep track if they change the number on the bill unless i am understanding it incorrectly??

as for the 18 hour phone call obviously a !!!! up there end as the bill shows you have made 2 seperate calls at the same time as 2 previous poster pointed out,explain this to them and see what they say.

LeeSouthEast

Anyone who has ever worked with programming or databases will recognise 65535... 65535 is a frequently occurring number in the field of computing because it is the highest number which can be represented by an unsigned 16 bit binary number. Someone stuffed up. Don't pay any of the bill for that call!

iwanttosave_2

The 01928 number is for Tesco Head Office. I'd see if they can put the bill on hold and request a network investigation.

HappyMJ

LeeSouthEast wrote: »

Anyone who has ever worked with programming or databases will recognise 65535... 65535 is a frequently occurring number in the field of computing because it is the highest number which can be represented by an unsigned 16 bit binary number. Someone stuffed up. Don't pay any of the bill for that call!

That's exactly what I thought when i saw that number. It is a programming error. The number is 2 to the power of 16 minus 1. Let them take you to court whatever. You'll win....

sexyboy

i think you can make two calls on an iPhone- like a conference call
could you have put the original call on hold??

bordercars

will an iphone last for 16 hours when making a call, unless your on the mains