Need help Please - Comet / Broke £1220 TV

4743hudsonj

sirmarcus wrote: »

Join the club. Many others love me as well !:rotfl::):):rotfl:

Your definitely fit for the purpose of trolling.

DCFC79

sirmarcus wrote: »

OP....Suggest that you escalate and complain to Hugh Harvey, Comet Managing Director and CC Howard Stringer, Sony Chairman, President and Chief Executive via sending them an email addressed to [EMAIL="hugh.harvey@comet.co.uk"]hugh.harvey@comet.co.uk[/EMAIL] and [EMAIL="howard_stringer@sonyusa.com"]howard_stringer@sonyusa.com[/EMAIL].

Good luck and hope this helps.

and how does this help the OP

gordikin

DCFC79 wrote: »

and how does this help the OP

...it doesn't...but sirarsus is too blinkered to see that!

Mankysteve

At frist i thougt sirarsus was troll but now i think hes just a comedian. The thought that the CEO of sony would actually get invloved in something that they have no legal requirements too really made me chuckle.

Get a local TV repair block to take a look he'll be cheaper than comet £90 and he'll be also able to tell you if the fault is inherent to the item or fair ware and tear.

doobiesis_2

sece11 wrote: »

Hi all,

Going through the current motions with Comet (and Sony) to try and get my 4 year old Sony projections TV replaced or refunded. Sent a letter to comet who were straight on the phone to me saying initially that No. 1 they are not liable as they are not aware of any common fault with this model and No.2 for £99 i can get it repaired (as long as it doesn't involve changing the screen - which it wouldn't)

a day later than the original call from Comet, one of their investigation advisors advised me that a more senior manager had advised him that 'REAR PROJECTION' TV's were not covered by this flat rate £99 repair cost!!!

Then sent a request into Sony, who as expected, denied any problems existed with rear projection TV's - see here for some others experiences...

//sites.google.com/site/sonylcdrptvproblems/

consumeractiongroup.co.uk/forum/showthread.php?126253-Sony-KDFE50A12u-TV

seems i am not alone, yet sony/comet refuse to accept fault.

whats best next move for me? Small claims? if so how much does this cost - what is likelihood of success?

thanks

S.

Hi OP, could you advise me if this was sorted in any way as I have a simular problem with a 4yr old tv through Comet?

cheers Doobs

doobiesis_2

DCFC79 wrote: »

and how does this help the OP

It has helped me, always good to know the CEO's email address I have personally had a lot of success going down this road!