Ebay - Auction winner closed their Ebay account can u help?

Ellie

To be brief....
OH auctioned our car on Ebay. Winning bidder was sat at PC at the time, this was not a proxied bid. After the auction it said the winner was unregistered. (So Annoyed :mad:)
I have always been dubious of 0 rated members but then we all have to start somewhere I guess.
What I want to know is if there is anyway of claiming bk the insertion fee as it was £8??

Thanks for reading!

Marv02

If the winner (account registerd or not) does not pay within 7 days, then you open a dispute. When you open the dispute, ebay will give you an option to end it straight away becuase the user is no longer a registerd member. (or I think you don't even have to wait 7 days, I think you can get it back instantly.)

Hope this helps.

patman99

Try raising a non-paying bidder dispute. Ebay will find in your favour and refund the insertion fees.
If your oh relists, you can apply rules to your listing to prevent bids from people with those with below average f/b (but not strangely, buyers with less than 10 f/b's). I'm sure that you have the ability to remove bids from 'less than 10 f/b' bidders yourself (I'm sure Soolin will advise how soon).

This sort of ebayer is all to common these days. Had 2 myself (although 1 did pay for, and collect his item before canceling his ebay account).


Edit: Marv beat me too it.

Ellie

Huge thanks!!! You have both been very helpful!! (far more helpful than ebay itself!!!!)

I didnt know it was possible to remove bid of less than 10 f/b - i will look into that too!

Thanks again - much appreciated!

hermum

You can start a NPB dispute after 4 days. You will get the fees credited if they're no longer registered.
The buyer could have been using a snipe bid tool, so not actually at the computer at the time.
If you go to account, then site preferences, Buyer requirements, you can then choose to block certain types of buyers, one that you can block is with no credit card on file, this is often new buyers.
Tighten up your buyers there & maybe it won't happen again.
However I sold a car a few months ago, it turned into a pain in the neck. Got my fees back as a NPB, I then listed on Gumtree & it sold within a day for a higher amount than ebay, with no fees.

soolin

Just to clarify, firstly there is no way of knowing how the bid was placed, they may well not have been at their pC , although of course it is actually immaterial.

Whilst an NPB can get you your FVFs back it will not get you the listing fees back, however you get a credit and if you relist from the same auction after getting your FVFs back and it sells second time you get the second lot of listing fees back. Actually though I'm not 100% sure it works in the car category, you may need to wait for a car seller to notice this thread and confirm.

Lastly, you cannot block buyers with positive feedback, you can't even block those with zero feedback. You can and in other categories it is worth blocking those with 5 or less feedback who do not have a paypal aco!!!! or a credit card registered with ebay, but since cars are a cash (never ever take paypal of course) process it is likely that someone may be blocked who is a genuine buyer.

lee636

Find out where they live and drive the car through their front wall!! :rotfl:

darkblue_2

If the person is unregistered, it's likely to be a scam that involves them emailing you a fake paypal looking email which tells you that payment has apparently been made. It's normally called the 'Nigerian scam'. It happens a lot on high value auctions.

When they are unregistered, you can normally get a final value fee credit straight away. I had this problem a few months ago and eBay credited me the same day after a non-payment dispute was opened.

When setting up the auction, you can have eBay block bids from people with less than 1 feedback. This is encouraged.

lee636

darkblue wrote: »

When setting up the auction, you can have eBay block bids from people with less than 1 feedback. This is encouraged.

Although maybe encouraged id say dont be hasty, everyone starts on zero. Maybe put in your ad contact me if less than 5 etc or contact them and say i am going to delete your bid as your feedback is low and please reply if you are a genuine bidder, then they may say they are genuine and please allow their bid, something which i would then allow as they had the decency to to either contact you or reply to your request.

darkblue_2

lee636 wrote: »

Although maybe encouraged id say dont be hasty, everyone starts on zero. Maybe put in your ad contact me if less than 5 etc or contact them and say i am going to delete your bid as your feedback is low and please reply if you are a genuine bidder, then they may say they are genuine and please allow their bid, something which i would then allow as they had the decency to to either contact you or reply to your request.

That doesn't stop scammers sniping you at the last minute, which has happened to me on high value (>£1k) auctions in the last few months.

I'd agree that if the item isn't high-value, you shouldn't necessarily deter 0 feedback ebayers. We were all there at one point.

DaveAshton

lee636 wrote: »

Maybe put in your ad contact me if less than 5 etc or contact them and say i am going to delete your bid as your feedback is low and please reply if you are a genuine bidder

And you'll remove a sniper's bid how? You'll need an incredible internet connection and lightning reflexes to remove a bid in less than 5 seconds.

OP, if you're sure the original winner isn't going to pay, could you send a second chance offer to the next highest bidder?