british gas upped my payments!.

adamcarvell

they are my readings i do them online electric went diwn from £32 a month last winter to £28 a month this summer now back up tp £43 a month on british gas websaver 5.

macman

OK, but you're concentrating on your monthly DD amount to the exclusion of your actual consumption. That's what determines what you ultimately pay in a year, not what your DD is set at. Clearly your original DD at £28 does not cover your consumption. How can it if you are using £37.50 average per month?
It's the oldest trick in the book for the utility co. to set your initial DD lower so you think you are saving money. The debt then builds up and the DD needs to be hiked.

smjxm09

I take meter readings on the last day of the month and go online to upload the readings to British Gas. It is so easy and takes around a minute so I don't get any nasty surprises.

I don’t have any sympathy with those people who just can’t be bothered and just rely on an estimated guess by their provider.